Client Project Manager Jobs

The Role:

Torticity is looking for a Client Project Manager to join our client facing team. In this role, you will be focused on building and managing relationships for our key law firm clients across various product and pharmaceutical litigations. As a Client Project Manager, you will be responsible for onboarding new law firm partners and building relationships starting with the gathering and implementation of the client’s scope of work with cross functional teams including operations, tech, product, data and finance, and continuing to oversee the success of law firm campaigns throughout the entire life cycle of their case docket. You will also have an opportunity to help our team evaluate current processes and contribute to improved streamlining of the overall client experience. The ideal candidate for this role will have excellent interpersonal communication skills who can effectively manage projects with a deep sense of urgency and ownership, while operating in a strict HIPAA compliant environment.

Role Responsibilities Include:

• Onboard new clients with acute attention to detail and timely deployment of agreed SLAs
• Effectively manage law firm clients and internal stake holders by planning, directing, managing, and coordinating day-to-day business activities, campaign related initiatives and projects
• Manage campaign related operational activities and identify internal and external growth opportunities by applying a consultative approach.
• Function as a central internal stakeholder by partnering with relevant teams, to facilitate timely information and resources to law firm clients.
• Build quarterly account plans, share recurring feedback with product and provide regular status updates on campaign progress against key performance indicators to Torticity’s leadership.
• Strategically prioritize campaign specific workload to ensure internal stakeholders are directionally focused on the appropriate functions needed to meet client expectations and timelines.
• Drive success by aligning campaign goals with internal teams, develop a working roadmap to meet and exceed client expectations.
• Perform data analysis, extracting key insights necessary to enable optimization of case work-up processes for ops.
• Executive project oversight, drive weekly client meetings, track, and provide client status reports,

Experience/Skills:

· Minimum of 6+ years of client management experience with at least three years leading a team

· Previous experience in the legal industry, specifically in mass torts or personal injury.

· A strong business acumen and successful track record of contract negotiation to maximize revenue growth potential

• Highly motivated with ability to prioritize the workload, and work autonomously as well as in a team setting
• Proficient with Microsoft Office tools
• Excellent interpersonal, verbal and written communication, and problem-solving skills
• Exceptional project management experience with ability to set and adhere to timelines for on-time deliverables
• Ability to work under pressure and within short time constrains in a complex system and business integrated environment
• Bachelor’s Degree strongly preferred
• Must be available to travel on occasion
• Proficiency in data analytics and Excel with a solid understanding of VLOOKUP functions, use of PivotTables and basic data normalization techniques. Foundational understanding of CRM API integration workflows
• Highly organized, detail oriented and inquisitive to a fault with a bias to get things done

About Us:

Torticity is a growing technology-enabled provider of outsourced services for the legal industry, focused on the large and growing mass tort sector. Our company offers a full spectrum of services designed to meet our customers’ needs and streamline their success. Our committed team strives to help those who have suffered injuries to receive fair and equitable compensation for their damages. Our team is a compassionate, diverse, group of people who are incredibly engaged and focused on our mission.

The Company offers a competitive benefits package plus a flexible PTO plan to our employees. We have a great work environment (both remote and in-person) in a fast-paced industry. We are seeking an individual who is willing and able to be flexible and take on various roles to help move the business forward.

Torticity is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job Type: Full Time Permanent

Posted: June 2023