Client Ride Specialist Jobs

Who We Are
HopSkipDrive’s mission is to create opportunity for all through mobility. Our safe, innovative youth transportation solution is used by over 450 school districts, charter schools, non-profits and government agencies, and busy families to get kids where they need to go.
With nearly 500,000 yellow buses on the road every day and 3.5 billion miles driven a year, student transportation is the largest mass transit system in the US. And while districts spend $25 billion annually on transportation, only 30% of kids get to school on a bus every day. Add to the equation a crippling bus driver shortage and increasing needs for individualized transportation solutions, and it is clear the current system is expensive, inefficient, and ripe for disruption.
We create personalized transportation solutions from one to many, and everything in between.
We’re a Company With Heart
Our partnerships with school districts, child welfare agencies, and nonprofits ensure equitable educational access for our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs.
We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology, coupled with operational expertise and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they are going.
We’re an awesome place to work
Our company culture has been well-recognized — HopSkipDrive has been named Fast Company Most Innovative Companies, Best Places to Work lists from Built in LA, Comparably, Inc., and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO, and Best CEOs for Women lists.
We’re growing rapidly
Founded by three moms as a solution to their own transportation challenges, we now serve 12 states and 22 metros across the country and continue to expand at a rapid pace, twice making the Inc. 5000 and Deloitte 500 Fast-Growing Technology lists. Backed by top-tier venture capital firms, HopSkipDrive has raised $100M in funding to date.
Who You Are
You are looking for a challenging and rewarding experience. You are inspired by our vision and the opportunity to define a new category in an incredibly fast-growing market. You are excited to learn, grow and collaborate so we can achieve our mission of creating opportunity for all through mobility.
At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.
As a Client Ride Specialist, you will be responsible for handling service requests and configurations that will support ensuring every HopSkipDrive ride requested is set up to succeed. You will proactively look at complex situations and find solutions before issues escalate. You will balance problem solving and multitasking to work with the Client Operations team in delivering every rider safely to their destination.
Key Responsibilities

• Work on special projects as decided by the Director of Client Operations
• Create and implement processes to identify when clients are in trouble and shift internal resources to provide solutions, utilizing current reporting solutions and leading the creation of new ones as appropriate
• Work closely with Client Operations Associates to support client questions and needs
• Develop and implement client-required reporting
• Have a deep understanding of HopSkipDrive’s products and abilities in order to identify and implement new business opportunities and solutions
• Work cross-departmentally in a high-speed environment
• Manage logistics for rides that have unique needs and advanced qualifications
• Recognize trends and suggest changes to improve processes
• Execute operational response to any issues that are escalated from the Client Support team

What We’re Looking For

• Exceptional attention to detail
• A team player with strong interpersonal skills; the ability to build strong working relationships with multiple players and engender a high degree of collaboration
• 0-2 years experience in a related role, thriving in a fast-paced team environment
• Experience with SalesForce, Kustomer (or similar CRM), and Google workspace
• Demonstrated ability to see the big picture and understand where details and data inform that picture
• A positive, self-motivated individual
• Bachelor’s degree preferred
• Effective written and verbal communication skills

What You Will Get
We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The hourly rate for this role in is $17-18 hour. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.
Equal Opportunity Employer
HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. HopSkipDrive is also proud to operate as a drug-free workplace.