Noc Response Specialist Jobs

NOC Response Specialist

Overview

This NOC Response Specialist is an entry-level support role for the NOC team supporting the maintenance and service quality issues on the electric vehicle charging network. The role will work closely with internal teams such as the Contact Center (Tier I) and Technology (Tier III) as well as external teams such as the Manufacturers and Service Providers. Daily tasks are heavily centered on receiving phone calls from Field Technicians checking in/out of Work Orders during dispatches and documenting those interactions within the Case and/or Work Order in order to ensure proper follow-up occurs.

Prerequisites

• Analysis skills including ability to analyze data, trend analysis, basic statistical analysis, etc. Attention to detail and ability to capture technical information in systems accurately and repeatedly.
• Knowledge of IT networking environment and computer system
• Basic knowledge of electrical devices and electronics
• Computer proficiency – strong computer skills including data analysis and basic to intermediate M.S. Excel.
• Demonstrated proficiency in software systems including the ability to quickly learn and navigate a proprietary network management system.
• Ability to work M-F from 8 AM ET – 4 PM ET or 12 PM ET – 8 PM ET.
• Ability to prepare and present technical reports including summary of data and analysis as required.
• Strong technical problem-solving and root-cause analysis related to integrated hardware and software systems
• 2-year degree in Technology, IT, Science, or Engineering or equivalent experience desired, but open to trade schools and/or work experience.
• Communication skills – excellent interpersonal, presentation, and written

Essential Functions

• As required candidate will open tier III asset cases with manufacturers and determine the next steps for issue resolution.
• The candidate will determine the final root cause and update the asset case with findings prior to closing out cases.
• Provide basic analysis using a proprietary network dashboard with charger status, faults and error codes, and log files as well as manufacturer proprietary interfaces based on equipment type
• As required to resolve a hardware issue in the field candidate will create and manage work orders with the maintenance vendor and coordinate analysis and repair instructions provided by the manufacturer.
• The candidate will engage in taking inbound phone calls from Field Technicians and providing updates within the ticketing platform to ensure proper follow-up occurs before, during, and after a site visit.

Max Pay Rate: $20/hr - $25/hr depending on the high cost of area living

Location: Fully Remote

Temp Contract roles - 6 to 8mos through March 31st -- could extend a couple more months depending on volume, etc.

Two shifts are available The shift will be M-F, either 8 AM ET – 4 PM ET, or 12 PM ET – 8 PM ET.

If you are interested in this NOC Response Specialist then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Jessica Rabban at [email protected]

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.