Client Onboarding Automation Product Manager

Are you are a strategic thinker, passionate about leading and delivering solutions to clients? You have found the right team.

As an Client Onboarding Automation Product Manager in Commercial Bank Solutions, you will have core responsibility for the initial launch, continued product development planning and go-to-market strategy for an externally facing, automated payout solution specifically built for the unique needs of eCommerce clients. This product will enable clients of J.P. Morgan and/or their clients to accelerate payments by leveraging a set of pre-configured payout rules. Role is non-technical and focuses on product strategy, oversight and commercialization.

Job Responsibilities
Strategy / Value Prop Creation

• Monitors, oversees and influences product development
• Drive CB KPI reporting and manage Commercial Bank dependencies / cross impacts
• Supports commercialization strategy, accountable for product releases
• Partner closely with sales, onboarding and service to optimize processes and improve the client experience, ultimately decreasing cycle times and increasing client satisfaction
• This includes the incorporation of customer feedback and market research to prioritize new feature functionality requests supported by strong business cases that will anticipate client needs
• Defines Commercial Banking product strategy addressing client needs via research
• Work with internal and external partners to deliver solutions and plan for launches
• Maintain and continue to develop the Global Real-Time Payments and Alternative Faster Payments product proposition for Commercial Banking
• Represents Commercial Bank in all product-level investment and prioritization activities, including business case creation
• Owns ongoing product oversight and maintenance and accountable for meeting product objectives (e.g., P&L)

Go to Market

• Establish delivery milestones, budget, releases, client impacts and client servicing metrics in cooperation with cross-functional teams
• Co-own client-facing enablement efforts with the Commercial Banking Commercialization team
• Co-sponsor go-to-market and commercialization efforts to ensure solutions are ready to be offered to Commercial Banking clients

Required Qualifications, Capabilities and Skills

• Strong influencing and partnership/collaboration skills to drive cross-functional teams to build better solutions and to execute go-to-market plans
• Ability to build compelling presentations to elicit action from internal stakeholders and to positively influence client buying decisions
• 5+ years of relevant Product, Strategy or Consulting experience within Payments (Banking or Fintech) using a data-driven approach
• Strong knowledge of payments, particularly within a bank or FinTech provider or as operator of a platform business
• Ability to develop and optimize processes

Preferred Qualifications, Capabilities and Skills

• Experience conducting market research and/or leading design thinking sessions with customers and stakeholders

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Brooklyn, NY $114,000.00 - $185,000.00 / year