Client Care Coordinator / Office Admin - Remote | Wfh

We are a natural healthcare practice, dedicated to the health and wellbeing of our community. At our Natural Health Center, we provide personalized wellness plans through Nutrition Response Testing and Nutrition Coaching. Our mission is to empower people and help them feel their best, providing relief from longstanding health concerns. As a team committed to exceptional work ethics and top-notch customer service, we are growing rapidly and excited to welcome new talent on board to support and optimize our success.
The Opportunity
Are you known for caring deeply about the precision of details? Do you excel at using empathy to anticipate the needs of others? Are you a warm, welcoming person who creates a calm and memorable customer experience? If you have an insatiable desire to excel, learn, and optimize, we want you to join our team as a Client Care Coordinator / Office Admin. In this role, you'll have the opportunity to showcase your coordination skills, your passion for new tech tools, and your ability to thrive in a remote, autonomous work environment.
Responsibilities and Areas of Need
As a valued member of our team, you will have the chance to make a real impact by:
Organizing and promptly responding (within 24 hours) to daily customer communications via email, phone, voicemail, and text message with clear and empathetic language.
Coordinating with customers online to schedule appointments, manage intake paperwork, order supplements, and ensure seamless service logistics.
Preparing appointment templates and necessary support for practitioners to enhance the customer experience.
Collecting wellness plan details from practitioners and creating comprehensive reports of findings.
Coordinating with our inventory manager to ensure efficient tracking of patient supplements and orders.
Maintaining administrative routines using established checklists and process SOPs.
Performing research for the CEO, clients, and other projects, as needed.
Creating and maintaining SOPs, checklists, and other documentation for streamlined team communication and optimized processes.
Requirements
We're looking for a proactive, tech-savvy, and empathetic individual who thrives in a remote work environment. Here are the skills and qualities that will enable you to thrive in this role:
Quick learner who is proactive in seeking answers and communicating effectively.
Reliable computer and internet connection, familiar with video conferencing tools like Zoom.
Strong organization and prioritization skills with the ability to excel in a remote work setup.
Outstanding ability to anticipate customer needs and deliver excellent customer care.
Exceptional communication skills, both written and verbal, to provide a safe and supportive customer experience.
Passion for personal development, growth, and overall wellbeing.
Precise attention to detail and ability to follow instructions.
Enthusiasm for learning new tech tools and systems.
Why Join Our Team?
Here are a few fantastic reasons to be part of our dynamic and inclusive team:
Remote Work: Work from the comfort of your home as our Client Care Coordinator, with 85% of duties remaining remote even when we have a small in-person practice.
Extraordinary Team: Collaborate with passionate, communicative, talented, accountable, creative, generous, fun, and ambitious colleagues.
Impactful Work: Contribute to our mission of empowering people and making a meaningful difference in their lives.
Health and Wellbeing: You and your family will receive no-cost care at our practice, as well as wholesale pricing on recommended supplements for your own program.
High Standards: Join a team that values excellence, results, and integrity.
We are an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.
If you think you are the perfect fit for our team, please apply now!
Note: For remote candidates authorized to work within the United States (Minnesota area) from diverse backgrounds, including LGBTQIA2S+, BIPOC, neurodiverse, disabled, and rural communities, we eagerly encourage you to apply.
To apply, please include the secret code “I care about health” in the 2nd to last application question.
If you require alternative methods of application or screening, please contact us directly to request this, as we want to ensure that everyone has an equal opportunity to apply.
We can make further adjustments if needed, but this should give a more friendly and exciting tone to the job description, attracting potential job seekers to your team!
Employment Type: Part-Time
Salary: $ 20,000.00 30,000.00 Per Year