Clerk Iii- Sports Medicine (Evenings-Orthopedics)

Duties Include

The University of Iowa Hospitals Department of Orthopedics is seeking a Clerk III to perform clerical front-line operations duties at the University of Iowa Sports Medicine Clinic. This position uses independent judgment in the application of policies and procedures, upholds the University of Iowa Healthcare standards of excellence, and upholds the best practices.

• Process and manage incoming referrals, medical records, related documentation, and external imaging.
• Serves as an intermediary between patients and Nursing, Advanced Practice Providers, and Faculty offices concerning scheduling concerns and medical needs.
• Completion of check-in process in an outpatient clinic. This includes, but is not limited to, obtaining patient demographics, valid payer information, co-payment, and outside imaging. Facilitate patient flow and maintain communications with clinical staff.
• Maintain phone coverage for clinic scheduling. Answer, transfer, and manage ACD phone system by adhering to the standards of excellence for phone management.
• Uses personal computers, computer terminals, and a variety of software and/or conventional office equipment.
• Scheduling outpatient appointments, coordinating clinic appointments with diagnostic tests, ancillary services, or other departments. Negotiate appointments with patients and other departments.

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Percent of Time: 100%

Schedule: Monday through Thursday 11am-8pm, Fri 8am-5pm

Location: University of Iowa Sports Medicine Clinic, 2701 Prairie Meadow Drive, Iowa City, IA 52242

Parking: On-site employee parking

Rotations: No rotations

Pay Grade: 8

Merit Pay Plan: https://hr.uiowa.edu/pay/pay-plans/merit-pay-plan

UI Health Care Core Values (WECARE)

Welcoming

We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.

Excellence

We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.

Collaboration

We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork – guided by compassion – is the best way to work.

Accountability

We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgement occur.

Respect

We are committed to ensuring the UI Health Care is an inclusive environment where individuals from the full spectrum of diversity – which includes identity, backgrounds, cultures, ability, and perspective – feel safe, seen and valued.

Equity

We dedicate ourselves to equity and fairness in research, health care, education, and health.

Benefits Highlights

Regular salaried position located in Iowa City, Iowa

Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

For more information about Why Iowa?, click here

Minimum Eligibility Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Special Qualifications

• Public Contact/Customer Service
• Word Processing

Desirable Qualifications

• Medical Terminology
• Knowledge of insurance procedures, pre-authorizations, and/or ordering MRIs.
• Hospital Medical Patient Scheduling
• Experience working in healthcare with patients and using EPIC medical records system
• Excellent communication and basic computer skills.

Application Process: In order to be considered, applicants must upload a resume that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of ten calendar days. Applications will be accepted until 11:59 PM on the last day of the posting.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization. For questions, contact Kate Sharp at [email protected].

Additional Information

• Schedule: Full-time
• Work Modality Options: On Campus
• Appointment Type: Merit
• Classification Title: Clerk III

Compensation

• Pay Level: 8

Contact Information

• Organization: Healthcare
• Contact Email: [email protected]
• Contact Name: Kate Sharp