Neurosurgery Clinic - Clerk Iii

The University of Iowa Hospitals and Clinics is seeking a Clerk III to support the Neurosurgery Clinic by performing and coordinating clerical work, such as greeting patients and families, scheduling appointments, and answering questions. Duties will also include examining and evaluating data according to established guidelines and will require use of personal computers, computer terminals, and a variety of software and/or conventional office equipment. This position will require knowledge of both assigned work area and related work areas and may provide functional supervision.

Job Duties To Include

• Completing visit verifications in advance for diagnostic appointments
• Greeting patients and families upon arrival to clinic and checking them in for appointments
• Collecting co-pays for patient visits and completing daily closeout procedures at end of shift.
• Assisting patients and families to ensure appointments go as smoothly as possible
• Matching requests received to available staff and/or services
• Scheduling initial and follow-up neurosurgery ambulatory care patient appointments as needed, following the guidelines of the clinic providers and the Ambulatory Care Services Standards of Excellence. Appointments may be scheduled in person or over the phone.
• Effectively communicating with patients, staff, and clinics
• Resolving scheduling conflicts and concerns
• Facilitating patient/clinic throughput
• Supporting neurosurgery providers to aid in efficient patient care
• Providing a positive first impression to patients, families, and the public via interactions in person, email, and over the phone.

Pay Grade: 8 - https://hr.uiowa.edu/pay

Percent of Time: 100%

Schedule: Work is completed during the hours of 7:30am-5:30pm, Monday-Friday. No holidays, no weekends. Must be flexible to work shifts between 7:30am-5:30pm based on clinic need.

Supervision Received: Supervision received by Department Administrator, Clinic Services Specialist, or designee.

The University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®

Required Qualifications

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment

Desired Qualifications

• Experience with Microsoft Office products
• Knowledge of University of Iowa Hospitals and Clinics main campus
• Experience with cash handling
• 6 months' administrative experience
• Experience with prior authorizations
• Experience utilizing electronic medical records
• Experience with patient check in/check out

Please attach a resume and cover letter (under submission relevant materials) as part of the application process. Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Erin Curry at 319-356-7355 or [email protected].

Additional Information

• Work Modality Options: On Campus
• Appointment Type: Merit
• Classification Title: Clerk III
• Schedule: Full-time

Compensation

• Pay Level: 8

Contact Information

• Contact Email: [email protected]
• Contact Name: Erin Curry
• Organization: Healthcare