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Company | University of Iowa |
Address | Iowa City, IA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-06-08 |
Posted at | 1 year ago |
The University of Iowa Hospital and Clinics - UI Community Clinics is seeking a 60% Clerk III to provide front desk reception duties for checking in and outpatients as well as scheduling clinic appointments. This is a high-volume public contact, use of multi-tasking skills and the ability to answer multi-line phones on a consistent basis to assist external and internal customers.
- Performs proper name search procedures as outlined in Policy and Procedures Manual.
- Maintains effective communication with appropriate divisions.
- Gathers demographic data information and enters into the hospital EPIC system.
- Performs miscellaneous clerical duties as assigned.
- Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk. Assumes duties of schedulers and/or receptionists during their absences.
- Gathers the referring entity, primary care provider(s), and other healthcare providers’ information and enters into the hospital EPIC system.
- Collaboration - encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
- Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
- Respect - We are committed to ensuring that UI Health Care is an inclusive environment where individuals from the full spectrum of diversity – which includes identity, backgrounds, cultures, ability and perspective –feel safe, seen, and valued.
- Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
- Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
- Excellence - We dedicate ourselves to equity and fairness in research, health care, education and health
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
- Regular position located in Iowa City, Iowa
- For more information about Why Iowa? click here
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
- Public Contact/Customer Service experience.
- Medical Terminology
- Experience with EPIC
- Customer service experience in a healthcare setting
- Demonstrated excellent written/verbal communication
- Appointment Type: Merit
- Schedule: Part-time
- Classification Title: Clerk III
- Pay Level: 8
- Contact Email: [email protected]
- Organization: Healthcare
- Contact Name: Rebecca Haganman
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