Chief Growth Officer, Gotham Health

About NYC Health + Hospitals:

NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

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SUMMARY OF POSITION:

The Chief Growth Officer (CGO) is responsible for supporting Gotham FQHC by overseeing the integration of growth strategies. Reporting to the Chief Executive Officer, the CGO is responsible for the organization’s business development strategy, marketing, community outreach, provider templates, referrals, grants, new business, EPIC and data teams.

The CGO will work across departments such as Marketing, Communications, IT, Patient Relations, Office of the Chief Operating Officer and Finance to forge a robust plan to expand Gotham Health’s brand to New York’s diverse urban communities, in addition, to increasing Gotham’s revenue.

The CGO is an experienced strategic and visionary leader that takes initiative, has the stamina, emotional intelligence and strong interpersonal skills to operate strategically and effectively oversee the tactics in order to help drive and achieve differentiating business results.

RESPONSIBILITIES:

• Ensure strategies are well communicated and translated into actionable and quantitative plans for entities and work units/functions.
• Strategize complex organizational structures.
• Team with Chief Information Officer to remain at front end of new healthcare technology efforts.
• Strategize complex organizational structures.
• Partners with Chief Financial Officer and Chief Operations Officer to ensure funding and resources are available to execute initiatives.
• Identify important capital projects, joint ventures, and other strategic partnership opportunities.
• Align with CEO to lead business developments, strategic planning, organizational planning and transformation.
• Collaborate with the CFO to develop a capital plan in line with the organization's strategy.
• Collaborate with CEO and Board to ensure strategic plans and goals align with organizational priorities and monitor/measure performance.
• Identify and convey strategic risks to CEO, Board, and other senior leadership.
• Identify government grants that would assist in Gotham’s strategic growth.
• Develop a comprehensive, inclusive strategic plan and growth strategy by collaborating with the CEO, senior leadership, and board of directors.
• Performs other duties are requested by the CEO
• Serve as a key contributor/resource to the budget development and monitoring processes.
• Identify specific metrics and key performance indicators to measure performance and growth progress (customer feedback, customer engagement, financial performance, value-based payment models, use of digital technology)
• Communicate / market strategy across departments and organization.
• Work with front line managers to anticipate trends and convene across disciplines and departments to brainstorm opportunities for innovation.
• Oversee the execution of business initiatives.
• Generate policies and protocols.
• Create relationships with community partners to focus on what works and/or what is needed most in NYC’s community, as well testing new care delivery models.
• Develop a partnership portfolio of internal departments, external NYC agencies, and outside approved vendors to achieve long-term innovative goals and best practices.
• Study market dynamics: customer/patient feedback (Press Ganey scores / surveys / social media), clinician feedback, and research customer trends for new pathways to growth.

Minimum Qualifications:

1. A Master’s Degree from an accredited college or university with a specialization in Hospital Administration, Business Administration, Public Health, Hospital Health Care, Medical Administration or a related program; and,

2. Six years of full-time, paid experience in high-level responsible business administration, human resources administration, public administration or an equivalent field, or as an Assistant Hospital Administrator in a position of direct responsibility for total operations or major parts thereof in a hospital setting including substantial exposure in meeting community needs; or,

3. A satisfactory equivalent combination of education, experience and training; and,

4. Extensive working knowledge of hospital administration, medical procedures, laws and regulations pertaining to hospital operations with special reference to accreditation procedures.

Department Preferences

QUALIFICATIONS FOR THE JOB:

EDUCATIONAL LEVEL:

Bachelor’s in Business or health-related field (required); or Master’s Degree in Business, Finance, Hospital Administration, or related field (preferred)

KNOWLEDGE & SKILLS:

• Ability to build trust, confidence, and respect from sr. leadership, building credible relationships across the entirety of NYC Health and Hospitals / Gotham Health sites.
• Ability to lead highly complex projects to completion and sustainment.
• Builds high performing teams.
• Self-directed and able to work independently while remaining a team player.
• Excellent communication skills, written and oral, with the ability to represent across a wide range of stakeholders.
• Successful track record of innovation and business development.
• Strong ability to innovatively think and the ability to engage stakeholders to understand / invest in an organization’s vision.
• Ability to research new innovative approaches and solutions to business problems.
• Effectively pivot between strategic development and tactical deployment.
• Demonstrated ability to work effectively with diverse stakeholders that have a broad range of experiences and perspectives.

COMPUTER PROGRAMS/SOFTWARE OPERATED:

Word, Excel, PowerPoint, Visio, Adobe

YEARS OF EXPERIENCE

• 6+ years of leadership experience. Successful past experience managing complex change initiatives in a health-care environment required. Comfort with working in a collaborative building environment.

Please be advised that proof of Covid-19 vaccination is required prior to hire.