Studio Manager - Remote | Wfh

Our team is composed of creative caregivers who provide solutions for “age appropriate” skin health. We believe the needs of the medical aesthetics consumer have evolved beyond the industry landscape.
Key Responsibilities
Functions in goal-oriented team – respects monthly goals and ultimately accountable for monthly and annual studio budgets (as defined by OVME’s management team).
Respects OVME culture and values.
Manages local market “studio” operations including payment transactions, personnel scheduling, real-time personnel HR issues, studio resource planning, customer experience and studio aesthetics.
Orders, manages and tracks all studio medical, office and product inventories. Generates inventory records and tracks invoices.
Manages and promotes exceptional client experiences and focuses on customer satisfaction and service.
Implements daily, weekly and monthly studio goals and assess employee performance.
Maintains a happy healthy work environment and that promotes the OVME brand and culture.
Plans and manages local market customer events in coordination with Director of Operations and local event coordinator.
Responsible for ensuring all documents, waivers, and licenses are completed by state law.
Works directly with Chief Operating Officer to create ongoing staff coaching and education training plans.
Point of contact for all customer service issues related to products and services offered in studio.
Manages membership initiatives and offers insight into local market conditions, trends and other pertinent demographics that impact sales.
Manages and trains “studio” staff and maintains a level of expertise on all products offered by the company as well as competitive products and industry trends.
Responsible for on-boarding, termination and training of staff.
Routinely coaches and trains subordinate team members.
Leads and participates in OVME events (parties) – both onsite and offsite.
Direct Reports: Patient Care Coordinator, Advanced Aesthetic Injectors, Aestheticians.
Skills, Knowledge, & Expertise
Education / Experience Requirements
Bachelor’s degree preferred or comparable industry experience
2-5 years concentrated experience in medical aesthetics, laser treatments, injectables, and all other premium aesthetic services is preferred
Medical CRM experience a plus
Work Skills
Exceptional written and verbal communication skills
Ability to thrive in a fast-paced, customer-service oriented collaborative team environment
Social media management experience
Ability to function independently with minimal supervision
Ability to work well independently, in a team environment and with remote employees
Team player mentality
Strong sense of ownership and urgency
Extremely detail-oriented
Self-starter and passion for learning
Strong organization skills and ability to multi-task in a fast-paced environment
Benefits
14 Days Paid Time Off
9 Paid Holidays
Medical, Dental, Vision 50/50 Primary
Medical, Dental, Vision 25/75 Dependents
Short Term Disability, AD&D, and Life Insurance 100% company paid
401k Employee Contribution
Complimentary Services for all Team Members
Friends and Family Discount
Team Member Referral Bonus
Employment Type: Full-Time
Salary: $ 34,000.00 76,000.00 Per Year