Cash Application Specialists Jobs

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Position Summary

The Cash Applications Specialist is responsible for accurately posting client payments while providing excellent customer service internally and externally.

Role And Responsibilities

• Proactively manage A/R portfolio by identifying potential issues before they roll past due, utilizing resources and tools available.
• Ability to work cross functionally within team and with other departments within Teladoc, Livongo, Best Doctors, HealthiestYou, InTouch Health, and BetterHelp.
• Identify and drive process improvement opportunities.
• When necessary, analyze EOB’s and claim payments on a detailed line-item basis, ensuring payments, codes and adjustments are properly applied.
• Support and back up other team members as needed.
• Daily posting for all payments, which includes checks, wires, ACH and credit card transactions from multiple banks.
• Contact internal and external customers for additional information to enable timely payment applications.
• Meet or exceed productivity standards in the completion of daily and monthly assignments and accurate production.
• Research and log adjustment requests for accounts that require reconciliation activities.
• Partner with the Collection and Billing organizations to resolve missing or unclear payment applications.
• Answer and respond to internal and external calls/emails in a timely manner (within 2 business days).
• Understand SOX controls as they relate to the job responsibilities and perform all tasks in a SOX compliant manner.
• Accurately post payments from various sources and ensures all transactions balance to the bank files daily.
• Research payments received when remittance information is lacking or missing to enable accurate posting.

Skill Requirements/Preferences

• Intermediate to Advanced Microsoft Excel skills - VLookup and Pivot Tables
• Strong critical thinking and analytical skills necessary
• Knowledge of debits, credits and account reconciliation is required
• Ability to think conceptually about impacts on accounts.
• Ability to multi-task, collaborate and communicate well with individuals
• Experience working with international subsidiaries, a plus.
• Good judgment and continuous follow up to see tasks thru completion
• Professional in verbal and written communication
• Self-starter who can work effectively in a fast-paced environment.
• Flexibility in responding to unanticipated situations.
• Heavy manual data entry experience with a high degree of accuracy
• Ability to adapt to process changes due to growth.
• Strong knowledge of billing and A/R payment cycles
• Knowledgeable of quality improvement processes desired
• Works well in a team member and pursues tasks to achieve team goals.
• Attention to detail.
• High level of accuracy in all work
• Ability to distill large amounts of data and translate analysis into useful information.
• Quick learner and be able to navigate multiple business applications/systems
• Excellent time management to be able to prioritize multiple goals

Education Requirements

• High school diploma required.
• Bachelor’s degree preferred.
• Degree in accounting a plus.

The base salary range for this position is $20.00 - $24.00 per hour.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023 . Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.