Care Manager - 100% Remote

Pay Rate: $26/hr on W2

Must Have:

• Comfortable providing a Photo ID Copy
• Must have a Laptop/computer with internet to work from home.
• Must be fully vaccinated (If not vaccinated, need an exemption letter)

Term of Employment

• This position is 100% remote. The office is located in Baltimore, MD.
• This position is full-time, 40 hours per week.
• Contract-to-Hire, 6 months

Overview

Our client is seeking three (3) Assistant Care Managers to assist with member follow-up and coordination of care. In care coordination, there are various administrative and support tasks that need to be handled to ensure the smooth transition of patients after discharge from a healthcare facility or after completing their treatment (post-graduation). These tasks include activities such as monitoring the progress and well-being of patients after they leave the facility, scheduling follow-up appointments, arranging additional services or support they may require, and managing other administrative aspects related to their care.

Core Functions

• Performs member or provider related administrative support which may include benefit verification, authorization management and case documentation.
• Screens, and/or prioritizes members using targeted intervention business rules and processes to identify needed services. Transitions to appropriate clinical resources/programs as necessary.
• Provides general support and coordination services for the department including but not limited to answering telephone calls, taking messages, letters and correspondence, researching information and assisting in solving problems.
• Assists with reporting, data tracking, gathering, organization and dissemination of information.

Required Skills & Experience

• Adaptability to a fast working environment, high attention to details, and ability to multitask.
• Excellent customer service skills to interact effectively with patients, families, healthcare professionals, and other team members.
• Need to have empathy and compassion towards patients and their families, understanding their needs and concerns.
• Ability to make informed decisions based on patient needs, care plans, and available resources.
• Ability to handle patient data and medical records with accuracy and confidentiality.
• Proficient in Microsoft Suite.
• Quiet work-from-home space/office.
• Effective written and verbal communication.