Customer Care Advocate Jobs

About IRhythm

iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable bio sensing technology with powerful cloud-based data analytics and Artificial Intelligence capabilities. Our goal is to be the leading provider of ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 2 million patients and their doctors on a shorter path to what they both need – answers.

About This Role

iRhythm is currently seeking an experienced Customer Care Advocate. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

The role of the Customer Care Advocate is to provide an outstanding stakeholder experience to patients and providers, to educate and provide support through the device wear process.

Responsibilities And Duties

• Maintain a positive attitude and working relationship with all customers, patients, and iRhythm
• Inbound and outbound call work as assigned
• Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment.
• Respond to inquiries, complete order fulfillment, and provide information to external and internal customers and accounts
• Data and CRM Entry and compliance

About You

• Patient and customer focused
• Candidates must possess strong verbal and written English communication skills.
• Problem Solving
• Proficient with Microsoft Office - especially Outlook; Word, Excel, and PowerPoint preferred
• Bachelor's or equivalent combination of education and experience.
• Experience with Customer Relationship Management software; Salesforce.com preferred

Preferred Qualifications

• Minimum of 3-5 years of customer service experience, preferably in healthcare.
• Demonstrated commitment to helping people and resolving issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.
• Must be flexible, able to adapt quickly and positively to change, and able to handle a fast-paced growing company environment.
• Strong evidence of great customer service via phone, e-mail, fax, or web modalities.

iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift.

Note: Currently, iRhythm employees work remotely temporarily due to COVID-19. We require that all employees have the following technical capability at their home: High-Speed internet over 500+ Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled reopening of our office locations.

• 100+ Mbps if family is online together
• 500+ Mbps for single-person online

What’s In It For You

This is a full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurance (all of which start on your first day), paid holidays, and PTO!

iRhythm also provides additional benefits including 401K (with company match), an Employee Stock Purchase Plan, paid parental leave, pet insurance discount, Cultural Committee/Charity events, and so much more!

FLSA Status: Non-Exempt

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

Make iRhythm your path forward.