Business Systems Analyst Sr.- Store Development Business Operations

Now Brewing- business systems analyst, senior! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a business systems analyst, senior on the Business Operations team, you will …

• Contribute to the success of Starbucks as an agent of change and continuous improvement through delivery of transformational projects that improve partner, store and customer experience and efficiency.
• Leverage your expertise to develop, deliver, sustain, and support critical business systems and processes for the Real Estate, Design and Construction functional areas.

Responsibilities and essential job functions of Business Operations Product Delivery include but are not limited to the following:

• Partners with business and functional support teams to facilitate sessions to communicate new system functionality, plan change management activities to mitigate business impact, minimize disruptions, and ensure end user understanding.
• Define and create user personas to understand key traits, behaviors, goals, responsibilities, and needs of a specific type of user.
• Lead the development of scripts for user acceptance testing efforts. Facilitates user acceptance training and tracks observations and issues to resolution.
• Apply project management skills, tools and techniques to business project activities to meet project goals and achieve successful outcomes.
• Tracks and prioritize issues for resolution or add to backlog.
• Work closely with Product Managers, IT partners, functional analysts, and vendors to drive and deliver road-mapped project replacement, system changes and/or process improvements.
• Compile metrics, and conduct root cause analysis to identify system gaps / deficiencies; document business requirements and develop user stories that require a business, technical, or blended approach for resolution.
• Participates in product delivery and launch activities, including testing, provide updates for sponsor and steering teams, quarterly release communications (as appropriate), training development and delivery, high-touch support and post-launch feedback sessions.
• Act as a subject matter expert on cross-functional teams to provide recommendations on new initiatives or projects.
• Facilitate engagement with Business Teams and SME’s; document existing process; use cases and point points / challenges.

We’d Love To Hear From People With

• 2 years Project management experience, informal or formal.
• Experience supporting one or more of the functional areas noted.
• 5 years’ experience supporting change management and continuous improvement.
• 5 years’ experience with moderately complex systematic improvement projects.
• Demonstrated ability to establish cross-functional, collaborative relationships with regional, support and technology partners.
• Strong problem solving and analytical skills.
• Proficiency in standard business communication tools (ie, Microsoft Word, PowerPoint, Excel/Smartsheet, collaboration tools).

Join us and be part of something bigger. Apply today!

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].