Business Systems Analyst Jobs

Position Description

Tacoma Water is seeking a Business Systems Analyst to join the Data & Analytics team. This team advances the organization’s technical and data-related capabilities to help Tacoma Water make more informed, data-driven decisions. In this role, you will support the mission by gathering project requirements, supporting project management, capturing current state processes, testing technology solutions, developing training materials, and delivering trainings. The complexity, velocity and variability of our data continues to increase as advanced mete r infrastructure (AMI/AMR), retirements and replacement of core business data system (SAP) modules, and new environments like our data lake (Snowflake) are evolving. This position will serve in a variety of capacities related to data and analytics efforts helping to deliver cutting-edge solutions, capitalizing on new technologies, and collaborating with cross-functional teams. Specifically, this individual will,

• Provide Project Management Support: Work with cross-functional teams on complex projects to coordinate system/business enhancements. Track project progress and provide updates to impacted parties. Act as a primary contact for customers on specific system/process issues or problems.
• Develop Technology Solutions: Work with project teams to design and develop software applications, databases, and other technology solutions that support business operations; lead efforts to test and implement these solutions.
• Advance our Data Culture: Provide support to relevant City of Tacoma data community groups. Relevant groups may include: the Tableau User Group, the Tableau Stewards group, the Data Stewards group, and the Data Community Leaders Group. Assist with trainings to help Tacoma Water realize the full value of our data assets and advance our organizational data culture. Trainings may include small group sessions related to a specific tool (i.e. Snowflake, Tableau, or the Data Catalog), specific dataset, or data-related concept (i.e. data maintenance plans). Support the documentation, standardization, and quality of Tacoma Water’s data assets.
• Gather Requirements & Develop Technical Documentation: Gather and document business requirements, functional specifications and other documentation as needed in support of a project. Design and supports the implementation of new and improved processes, tools and enhancements to support business requirements. Participates in project planning and development. Supports project team members to validate impacts, enhancements, changes and implementations to ensure desired functionality and user acceptance.

The ideal candidate will have experience managing multiple projects simultaneously, eliciting business and technical requirements, quantifying business impact, and creating functional/technical specifications to support a desired solution. They will have the ability to successfully work cross-functionally, foster relationships with diverse groups of employees, and interact with all levels of the organization to solve complex problems. Having a sense of cu riosity and an ability to learn new technology platforms quickly will be an asset in this role.

Qualifications

Minimum Education*

Bachelor's degree public or business administration, information technology or directly related field

Minimum Experience*

2 years of analytical and/or functional analyst, user support or database maintenance work in area related to assignment

• Equivalency: 1 year of experience = 1 year of education

Desired Experience

Experience with Smartsheet, MS Office Suite , SharePoint, SQL, Lucid Chart, Tableau ( or other data visualization tool s ) , and Snowflake

Knowledge & Skills

Core Competencies

Collaborates

Building partnerships and working collaboratively with others to meet shared objectives

Interpersonal Savvy

Relating openly and comfortably with diverse groups of people

Communicates Effectively

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Demonstrates Self- Awareness

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses

Customer Focus

Building strong customer relationships and delivering customer-centric solutions

Plans and Aligns

Planning and prioritizing work to meet commitments aligned with organizational goals

Selection Process & Supplemental Information

This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn !

City of Tacoma Commitment to Diversity and Inclusion

Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Tacoma Water

Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 300,000 people throughout Pierce and King counties.

Our mission is to provide clean, reliable water. If you share our values of Safety, Customer-driven, Employee Invested, Stewardship, and Adaptability; if you have the courage to challenge and be challenged; if you demonstrate mutual respect; if you have a passion for your work; if you are team oriented; and if you value innovation, we are looking for you.

Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.
Applications will be reviewed as they are received for interview consideration.
Reference checks will be conducted on final candidates and appointment is subject to passing a background check.
Communication From The City Of Tacoma
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.
If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting.
The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
Closing Date/Time: 6/27/2023 5:00 PM Pacific