Systems Analyst Sr Jobs

systems analyst sr - IT

Job Summary And Mission

Come join the Starbucks Revenue Transaction Data Exchange (RTDX) Team! We are looking for a seasoned analyst to work with our fun team and assist us in building out a master data management system for sales data. Built on the latest technology and syndicating data to downstream, RTDX will be the hub of information that enterprise systems will access for trusted, quality, governed data. The solution will help to provide a centralized sales transaction hub with consistent enterprise logic applied for managing sales transactions. The solution will help to:

• Increase automation and efficiency for enterprise consumers of sales data.
• Apply consistent business rules, data quality checks and enhanced fields to each transaction, and
• Centralize and standardize POS basket and sales data from multiple global sources,

This position contributes to Starbucks success by applying knowledge of business requirements and systems technology to effectively support existing processes/applications while identifying, designing, and deploying enhanced process and technology solutions supporting the operational requirements and/or strategic initiatives of a specific business unit or function. Defines overall business requirements and provides process consulting on projects and sustainment initiatives of moderate scope and complexity. Coordinates functional requirements and solution design activities across initiative teams, various Information Technology (IT) groups, and business stakeholders to collaboratively develop effective solutions. Leverages subject matter expertise to drive the resolution of more complex business technology challenges. Coaches and mentors less experienced analysts.

Models and acts in accordance with Starbucks guiding principles.

Summary Of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Leads solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results.
• Supports project initiation efforts by assisting in the definition of project scope and the development of work plans, estimates, and timelines
• Leverages relevant process and technology expertise to propose appropriate solution options
• Solution Delivery
• Gathers, analyzes, and documents business requirements to support the design and development of technology and/or process solutions
• Performs application configuration in support of solution delivery initiatives
• Coordinates solution delivery activities with vendors as required
• Translates business requirements into technology solutions. Clearly defines and communicates targeted functional solution via functional design specifications. Verifies technical designs satisfy functional requirements.
• Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
• Creates system and end-user documentation to support new system implementation, enhancement deployment, and incident management efforts. Delivers training and performs knowledge transfer to team members as required.
• Leads iterative solution design and prototyping efforts

Production Support

• Effectively coordinates and communicates issues resolution with end-users
• Leverages subject matter expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root cause
• Correlates related production issues and assesses trends to identify broader improvement opportunities
• Extends technology support internationally to support global business operations
• Coordinates issue resolution efforts across peer support groups, technical support teams, and vendors as required

Coordination/Leadership

• Supports the development of less-experienced analysts through coaching and mentoring
• Interfaces across all organization levels comfortably with internal business customers, technical support resources, and external business partners
• May lead project teams or direct the activities of a given project phase
• Relates system solutions to broader organization strategies and objectives
• Leads/influences groups though effective decision making
• Effectively facilitates/negotiates through challenging situations
• Supports team building and internal process improvement efforts

Summary Of Experience Years

Years

• Relevant functional/business process experience

7

• Solution design, testing, and implementation experience

7

• Applicable application and system configuration experience

7

• Production support, system maintenance, upgrades, and enhancement delivery experience,

7

• End user support and documentation experience

6

• IT Project experience as project resource or lead

2

Required Knowledge, Skills And Abilities

• Knowledge of sales information and financial metrics
• Expertise in dealing with ambiguity and prioritizing work with little to no guidance
• Strong analytical and problem-solving skills
• Ability to collaborate and drive consensus across a diverse group customers with conflicting priorities
• Ability to develop clear, thorough functional design specifications that drive effective solution development
• Ability to define and execute appropriate test scenarios to validate system solutions
• Knowledge of SQL and ability to utilize ad hoc query tools (i.e. TOAD, SQL Plus) to troubleshoot system issues
• Knowledge of system development methodologies with experience throughout the full project lifecycle
• Strong interpersonal skills
• Ability to design and deploy highly reliable and scalable global technology solutions
• Strong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end-user training
• Ability to coach/mentor less-experienced analysts
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Ability to quickly learn new application systems and technologies
• Ability to influence and coordinate the efforts of others
• Knowledge of effective testing practices and methodologies
• Ability to identify/define technology solutions delivering required business capabilities
• Knowledge/skill to objectively assess benefits, costs, and viability of proposed solution options- Knowledge of business process design and ability to drive process improvement initiatives

Key Technical Skills

• Experience with agile methodology and JIRA for issue tracking and work intake a plus
• Enjoys researching and learning to solve complex problems and paths through ambiguity
• Understanding of JSON and XML required
• Experience with system integrations, writing API contracts, and understanding of real time APIs and Event Hubs required
• Strong ability to dig through data and databases required
• Experience writing user stories where an API is the solution and acceptance criteria/ test cases to validate API accuracy
• Experience in UX/UI design preferred

Core Competencies

Puts the Customer First: Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.

Works Well with Others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.

Leads Courageously: Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Develops Continuously: Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.

Achieves Results: Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected].