Systems Business Analyst - Remote - Us

Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences.

We’re looking for an amazing Systems Business Analyst to fill this role, which is based in our Seattle office. You’ll be responsible for the support of our shipboard applications with emphasis on hotel products and other key applications, to include Oracle Hospitality Cruise, POS, MXP, OneSpaWorld. This includes system administration and application analysis.

The position involves assisting with elevated application support and facilitating issue/defect resolution meetings as well as triage for critical support requests for production hotel systems onboard.

Here’s a summary of what Holland America Line is looking for in our Systems Business Analyst role. Is this you?

Responsibilities

• Review processes onboard ship and make recommendations for better use of the system capabilities
• Share weekend and after hours on-call rotation
• Assists with high level application support and analysis for production systems
• Facilitate and triage issue/defect resolution meetings with vendor, onsite and offshore team
• Lead grooming, prioritization, and planning exercises
• Production support of enterprise applications/systems related to cruise ships to include: Oracle Hospitality Cruise, MXP, and Micros 9700 and Simphony Point of Sale
• Participates in prioritization of product backlog to align with core customer needs and business value
• Provide project management, guidance, and support to business users to ensure their requests are properly documented and tracked

Requirements

• Tactical experience with application upgrades and\or system migrations
• 3+ years of JIRA experience
• 3+ years of experience working with product owners, key stakeholders, and executive management
• 3+ years of developing functional specifications documents and managing solutions delivery
• Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
• Product Intake, business requirement definition, and management experience
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Ability to multi-task and handle changing priorities
• Experience supporting or administering an enterprise application
• Bachelor’s Degree or equivalent IT and business operations experience
• Experience working in agile environment
• Willingness to travel when necessary
• Familiarity with a product road map and product backlog
• Experience using Oracle or SQL database queries

Please note that this position can be 100% fully remote, US only

What You Can Expect

• Training & Professional Development
• Health Benefits
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Salary Range: $78,200.00 to $105,600.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
• 401(k)
• Employee Stock Purchase Plan
• Cruise and Travel Privileges for You and Your Family

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]
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