Business Operations, Manager - Member & Customer Success

Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.
Our Business Operations team is seeking a passionate, highly strategic, driven, and analytical Manager to partner with our Member and Customer Success (MCS) Organization leaders to tackle high-priority strategic questions for our organization and be part of the core Business Operations (“Biz Ops”) team responsible for objective analysis, operational insights, and strategic initiatives across all of LinkedIn.
The Biz Ops team is broadly aligned to the functional areas of the organization which span Global Support, Customer Success & Insights for our SaaS customers, Product Operations and Customer Experience. This role will work closely with leaders of these three organizations on long-term, MCS wide strategic initiatives. The role is highly cross-functional, requiring solid business acumen and influence skills to identify, prioritize, and implement high-impact initiatives. The ideal candidate will be passionate about technology in general and LinkedIn specifically.
Responsibilities

• Deliver strategic projects for our leadership that provide key business insights for high-priority initiatives
• Communicate effectively with partners at all levels, especially senior executives
• Conduct in-depth analysis of our various businesses and develop deep understanding of key value drivers to identify improvement areas and opportunities
• Partner with MCS leader to shape the vision and optimize the execution across key long-term, cross-team strategic priorities for the org and company
• Identify opportunities to increase the impact, effectiveness and efficiency in delivering value to LinkedIn’s Members and Customers through our teams in MCS
• Cultivate relationships with cross-functional teams such as Product, Engineering, Go-to-market Operations, Marketing, Finance, and Sales
• Identify, diagnose and resolve performance issues, define actionable and innovative improvement levers, and support implementation/rollout of your recommendations
• Bring clear thinking and excellent problem-solving skills to a range of challenging business questions

Qualifications
Basic Qualifications:

• 6+ years of experience in strategy consulting, investment banking or a strategy-related role with exposure to technology driven businesses
• BA/BS degree in economics, engineering, math, statistics, physics, computer science or related discipline

Preferred Qualifications:

• Proactive and passionate: Independently capable of seeking information, solving conceptual problems, corralling resources and delivering results in challenging situations
• Initiative and ownership: Ability to act with limited oversight on day-to-day basis, balancing multiple priorities
• Highly analytical: experience decomposing and solving real world business problems, ideally building/using advanced Excel models. SQL a plus
• Executive presence: Experience working closely with senior executives to solve challenging business problems; Ability to credibly and compellingly present and debate recommendations with senior leadership
• High-energy, team-first attitude: Motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business
• Effective communications: Excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
• Practical experience: Experience with enterprise software, SaaS or online advertising; experience and interest in driving recommendations for strategic topics/problems across GTM, Post-sales, Customer Success, Value realization, or Global Support
• Natural problem-solver: comfortable with data and ambiguity, and able to both delve into the details and engage meaningfully on the overall strategy

Suggested Skills:

• Consulting
• Strategy
• Analysis

The pay range for this role is $123,000 - $193,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf. Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Being accompanied by a service dog
• Having interviews in an accessible location
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.