Customer Success Associate Intern

Our Mission

Technology for the $130-billion pet industry is so antiquated, and it has caused large frictions for pet economy to progress. This must be fixed.

We believe we can contribute to the pet industry progress by empowering every one in the pet community. We strive to build the most trustful, impactful, yet simple-to-use solutions for every one in this space, help them thrive and make their dreams come true.

Our Team

We are a fully remote team with employees across every time zone in the US, and a small hub in Los Angeles.

We believe that to build the best product and service, we need the best talent. So we strive to find and assemble the best team we could ever build. Everyone is so passionate, talented, and extremely customer-focused.

Our Culture

We always ask ourselves this question: what if MoeGo disappears tomorrow, would that be a big difference to our customers?

We are not interested in being another normal alternatives in the market. Our motivation is to discover and solve a series of real, impactful problems, to bring the level of standard to another level.

We strive to drive changes for the better.

Job Responsibilities for Customer Success Internship

• Continuously update and maintain the FAQ of customer service.
• Regularly collect user data and feedback. Produce user reports to provide effective product improvement recommendations.
• Participate in MoeGo operations, serve global MoeGo users and build a complete customer service process.
• Responsible for timely and effective reply to user requests and questions (including online chat, email, phone call etc.). Collaborate with R&D, product and QA team to solve user requests, product issues and product glitches in a timely manner to ensure user satisfaction.
• Collaborate with the global CS team to ensure a smooth rotation and no tickets will be missed.
• Assist in maintaining product manuals to help users understand and use the product in depth.

Job requirements

• Good communication skills and teamwork spirit, can quickly integrate into the team and adapt to changes.
• Proficient in English reading and writing
• Bachelor’s degree or above, Master’s degree preferred
• Down-to-earth and steady personality. Attention to detail and patient.

What you can expect from MoeGo

• Opportunity to gain an in-depth understanding of the operation of vertical SaaS products.
• Direct contact with front-line users. An opportunity for cultivating user thinking and learning user empowerment.
• Opportunity of participating in SaaS, payment service and cloud based communication system.
• An international team. Great opportunity to working and communicating with colleagues from different countries to help you upgrade your skills in all aspects.

Others

• Internship Duration: 6 months
• $20/hour
• Location: 2 days on site, 3 days remote weekly

Location

We are a hybrid team based in Los Angeles. This position can be fully remote.

MoeGo offers a competitive compensation package (base salary, performance bonus, equity and benefits). We offer UHC Select Plus PPO Platinum Medical, UHC Dental and UHC Vision plans to employees and their family members at no cost to employees.

MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.