Business Operations, Senior Associate - Support & Customer Success (Product)

Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
LinkedIn’s Business Operations team is looking for a strategic thinker and motivated operator who is passionate about building technology platforms that enable LinkedIn to serve the needs of its users, and customers globally. This person will support the Product Business Operations team that partners with Horizontal GTM Tech and business teams to define and execute the technology roadmap, including estimation and measurement of impact. The ideal candidate is highly proactive, strategic, communicative, empathetic, and analytical. The ideal candidate will also have relevant experience in scaling technology platforms, has a customer-centric mindset and is always asking how our work is improving the lives of our stakeholders — LinkedIn’s members, customers, and employees.
Responsibilities:

• Proactively flag risks or bottlenecks, and recommend course-corrections as appropriate
• Partner with R&D team focused in core area of technology for GTM and leverage data & insights to drive informed decision making, stakeholder value and engagement
• Work closely with immediate team and cross-functional partners to align visions and priorities, including both customer-facing and operational components
• Serve as the connective tissue of the cross-functional team, working to share knowledge, frame/ synthesize opportunities and drive people towards a common goal
• Provide partnership and expertise in researching, collating, and developing product strategy for defined area of GTM tech stack
• Define goals and key performance metrics for key areas of responsibility

Qualifications
Basic Qualifications:

• Bachelor's degree in science, mathematics, engineering or degree that develops robust critical thinking skills or any quantitative major.
• 4+ years of work experience in technology, strategy consulting, investment banking, or a strategy-related role

Preferred Qualifications:

• Content-specific: Experience with technology, Go-To-Market operations, and/or Saas companies
• Growth mindset: Willingness to learn, partner, and provide guidance in areas that are not fully defined; open to feedback and learning opportunities
• Problem-solving: Comfortable with data and ambiguity, and able to both delve into the details and engage meaningfully on higher level strategy
• Relationship building: Ability to build trust quickly, high degree of empathy and expertise at managing senior, cross-functional relationships
• Initiative and ownership: Ability to act with limited oversight on day-to-day basis, balancing multiple priorities
• Communications: Excellent communication skills to distill complex thoughts and strategies into simple, actionable recommendations
• Analytical abilities: Experience solving real-world business problems, ideally building/using advanced Excel models, SQL
• MBA degree
• Executive presence: Experience working closely with business leaders to solve challenging business problems; credibly present and debate recommendations with business partners
• Proactiveness: Independently capable of seeking information in an unstructured environment, solving conceptual problems, socializing hypotheses, and proposing courses of action
• Team-first attitude: Motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business and how LinkedIn operates

Suggested Skills:

• Consulting
• Strategy
• Analysis

The pay range for this role is $100,000 - $156,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf. Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Having interviews in an accessible location
• Being accompanied by a service dog
• Documents in alternate formats or read aloud to you
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.