Mxu Success Manager Jobs

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

Role Description

As a Google Fiber Multifamily Success Manager, you will be responsible for increasing the number of active residential customers in the Orange County area within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc). You will own and cultivate strong relationships with property owners, managers, and building staff to promote the growth and retention of Google Fiber’s residential internet, voice, and TV services. You will maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive penetration growth through customer acquisition programming and events, and successful customer care.

In this role, you'll:

• Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property.
• Obtain a robust knowledge of Google Fiber’s network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants.
• Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber's internet, voice, and TV services. Drive pen growth through customer acquisition programming and events, and successful customer care retention management.
• Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.
• Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.

At a minimum we'd like you to have:

• High school diploma
• Valid Driver’s License
• 1-year of employment or school activities related to customer service or sales.

It's preferred if you have:

• 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
• Ability to speak Spanish.
• Proven track record of strong work ethic, ability to navigate ambiguity, and solid communication skills.
• Proven track record of effective relationship-building or partnership development.
• Demonstrated success managing long-term relationships and meeting customer care success metrics.
• Proficiency in SalesForce.

The US base salary range for this full-time position is between $76,000 - $82,000 + bonus + benefits. Your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.