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Member Success Operations Manager Jobs

Member Success Coordinator Jobs
By Honey Homes At United States
Background in customer success, property management, or home services experience
Experience at a fast-growing operationally-heavy startup, not just internet-only companies
Some personal, relevant experience around home ownership or home maintenance
You have exposure to home ownership challenges. Some personal, relevant experience around home ownership or home maintenance.
You can learn more about the benefits of a Honey Homes membership here.
Support the development, implementation, and testing of product solutions aimed at increasing member delight and workflow efficiency / automation
Member Success Operations Junior Analyst, Quality Assurance
By Carrot Fertility At United States
Manage and update our internal wiki with up-to-date documentation on our offering, product expansion, and processes.
(5%)Attend Quality Team Calibration sessions weekly to align on expectations with peers and Manager.
(5%) Document and escalate recurring trends to your manager for further collaboration with the Member Success and Learning & Development teams.
(5%) Collaborate with your manager to improve, update, and implement quality control plans for our member-facing staff.
1+ years of experience in customer or member support
Experience with Lessonly, Jira/Confluence, Jotform, and other quality assurance tools
Team Manager, Member Success & Growth
By Chapter At United States
Excellent management skills, with an ability to empower employees and developing high performing teams
Chapter Offers All Employees the Following Benefits and Perks:
2+ years of experience in managing and growing a Customer Support or Care Navigation team
Experience at a high-growth (health-) tech company
Benefit from our partnerships with Spring Health (mental health support), Rightway (care navigation), and OneMedical (concierge medicine) to prioritize your well-being.
Overall Member Experience and Journey Continuous Improvement:
Operations Success Manager Jobs
By Ramp Health At Blue Bell, PA, United States
Stay current on industry trends in employer wellness and benefits, health insurance, and population health and safety.
Effectively manage time dedicated to a variety of client account needs.
Possess strong customer service, interpersonal, presentation, and written and verbal communication skills.
Demonstrate the ability to think strategically and manage, evaluate, and enhance processes.
Bachelor’s degree or equivalent work experience
Microsoft Office Skills (Word, Excel, PowerPoint)
Member Success Associate Jobs
By NYSHEX At New York, United States
Excellent written and verbal communication skills; experience presenting to external stakeholders
Support the Member Success Managers in creating and iterating on Standard Operating Procedures with carriers
Help prepare for Monthly and/or Quarterly Business Reviews focused on identifying opportunities to improve our Members experience and contract fulfillment
Partner with the NYSHEX product & engineering teams to continually enhance our technology offerings
Direct experience in ocean containerized shipping
Familiarity with NYSHEX product offerings
Business Operations, Senior Associate - Member & Customer Success
By LinkedIn At San Francisco, CA, United States
Bring clear thinking and excellent problem-solving skills to a range of challenging business questions
Cultivate relationships with cross-functional teams such as Product, Engineering, Go-to-market Operations, Marketing, Finance, and Sales
4+ years of experience in strategy consulting, investment banking or a strategy-related role with exposure to technology driven businesses
Highly analytical: experience decomposing and solving real world business problems, ideally building/using advanced Excel models. SQL a plus
Effective communications: Excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
Deliver strategic projects for our leadership that provide key business insights for high-priority initiatives
Member Success Manager (Sales)
By Kiln At Provo, UT, United States
Customer service and/or sales, and events management experience a plus
Drive growth and promotion of Kiln-provided service offerings
Trouble-shoot member-related issues to ensure a friction-free member experience
Assist the Member Experience person with set-up and breakdown of events
Manage new member onboarding and site induction
Must have strong verbal and written communication skills
Payroll / Hr - Operations (Success) Manager
By SourceOne HCM At Lancaster, CA, United States

SourceOne HCM, A leader in Payroll and Human Capital Management technology, has an incredible opportunity for a Payroll Administrator - Client Services Manager. Strong Customer engagement with a ...

Member Success Operations Manager, Workforce & Capacity
By Carrot Fertility At United States
5+ years of experience in capacity planning or demand and supply management for a contact center with 100+ employees
Advanced Excel skills and the ability to manipulate and model large sets of data
Experience managing WFM software or tools (e.g., Tymeshift)
Excellent written, verbal, and presentation skills
Ability to independently manage multiple tasks for multiple groups and work reliably in time-sensitive situations
Experience working closely with senior support leaders, prior exposure to high-growth, fast-paced work environments
Member Success Manager Jobs
By Chief At United States
Identify and share member insights helping shape the direction of Chief member offerings to support member value realization
Maintaining comprehensive knowledge of Chief’s services, products, and network
Possess excellent written and verbal communication skills
Experience as an early member of a startup team with exciting early traction
Opportunity to create and attend inspiring experiences and events with leaders of the industry
Wellness, Work from home and Learning Stipends
Associate Member Success Specialist
By Going At United States
1+ years of customer support experience, preferably in a B2C space.
You have excellent written and verbal communication skills.
Experience and enthusiasm for doing mobile app customer support.
Experience doing customer support in the travel industry.
100% remote work environment, so go ahead and bring your dog to work or wear your PJ's to the office!
Continuing education & development reimbursement
Operations Manager - Therapist Success
By Path At United States
Experience with high-growth startups, healthcare or as a strategy consultant
Exposure to customer experience and customer success, and the tools and software typically associated with that function.
Competitive pay and benefits that do not change based on location
The ability to work from any location within the US
2 company-wide shutdown weeks each year to focus on self-care
Paid parental leave to support you and your family
Member Success Jobs
By Honey Homes At United States
5+ years of customer success, property management, or home services experience
Experience at a fast-growing operationally-heavy startup, not just internet-only companies
Some personal, relevant experience around home ownership or home maintenance
Early employee experience a big plus - do you love building?
You’re analytical.You let data win arguments. You are a data-first problem solver with excellent Excel / data analysis skills.
You have exposure to home ownership challenges. Some personal, relevant experience around home ownership or home maintenance.
Member Success Specialist Jobs
By Ridwell At United States
We Never Settle. We are relentlessly pursuing the exceptional and challenging the status quo–always making our service, experience, and company better
Experience in a customer-facing, “front-of-the-house” role (experience in Front, Zendesk, Intercom or other CX software is a plus!)
Commuter Benefits for parking and/or transit
Must be in good standing in your current position
No disciplinary actions in the last 6 months
Must be in current position for at least 6 months
Business Operations, Manager - Member & Customer Success
By LinkedIn At San Francisco, CA, United States
Bring clear thinking and excellent problem-solving skills to a range of challenging business questions
Cultivate relationships with cross-functional teams such as Product, Engineering, Go-to-market Operations, Marketing, Finance, and Sales
6+ years of experience in strategy consulting, investment banking or a strategy-related role with exposure to technology driven businesses
Highly analytical: experience decomposing and solving real world business problems, ideally building/using advanced Excel models. SQL a plus
Effective communications: Excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
Deliver strategic projects for our leadership that provide key business insights for high-priority initiatives
Member Success Operations Manager
By Alma At United States
Manage a team of Member Success Specialists and Operations Associates by providing direct, actionable feedback and support.
Work with Member Success Managers to oversee member engagement and churn mitigation campaigns.
Manage and improve our internal systems (e.g. Zendesk, Asana) and collaborate cross-functionally to improve how we work across teams.
You have 3+ years working in a customer experience role with at least 1-year managing a team
You are an empathic manager with an ability to communicate effectively across seniority levels
Financial perks and rewards through BenefitHub