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Company

Flip
Address El Segundo, CA, United States
Employment type FULL_TIME
Salary
Category Social Networking Platforms
Expires 2023-06-06
Posted at 1 year ago
Job Description
About FLIP


Flip is a next-generation e-commerce platform combining a TikTok-like discovery experience with a premium e-commerce service. Shoppers visit Flip as a single destination to discover and learn about products through 60-second videos of user-generated content that is instantly shoppable, with a one-click checkout and same day shipping. Shoppers on Flip can become Creators by sharing their own video reviews and monetizing their content directly on the platform.


What you will do:


  • Planning staff training and development programs to ensure that employees are equipped with the knowledge and skills needed to perform their jobs effectively
  • Monitoring customer feedback about products or services to identify potential issues before they become problems
  • Analyzing data to identify trends in customer complaints, problems with products or services, or opportunities for improvement
  • Communicating with the management team to ensure that all customer needs are being met
  • Determining how updates to can improve customer service operations or create new opportunities for growth
  • Identifying Fraud and organizing strategies for prevention
What you will bring:


  • 5 years of operational and customer experience
  • A proactive and responsible approach
  • Strong organizational and time-management skills
  • Ability to manage multiple tasks, work under pressure and meet deadlines with attention to detail
  • Excellent communication skills, both written and verbal
  • Experience with customer service platforms