Business Analyst - Automation And Optimization

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Automation and Optimization organization in Client Services is responsible for developing and implementing the strategy for digitalization and automation tools in support of a world class service experience for Visa clients. Our team works with cross-functional leaders in Client Services, Product and Technology to drive the automation strategy and grow world-class, fully digitally integrated automation capabilities across all areas of Client Services.

The solutions we provide are centered on enabling Client Services teams to better serve our clients, through automation and optimization of existing and new services. S(he) will build in-depth understanding of Client Services needs, pain points and automation opportunities by partnering with global and regional servicing teams and will work with technical teams to implement the optimal solutions to address those needs.

The Business Analysts will drive the execution of the automation of our processes, resulting in exceptional customer and colleague experiences. The role requires effective collaboration with Client facing teams and Technology partners within Client Services and other Visa organizations. Additionally, the effective candidate will be able to lead through ambiguity and inspire followership within a matrixed organization.

Key Responsibilities

• Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
• Lead the technology assessment of existing automation solutions and tools and align them to the automation strategy
• Work with UIUX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
• Collaborate with cross-functional development team (Client Services, Product, Technology, UX Design) to define key milestones such as development, testing, integration, design, client support, and product delivery.
• Provide support to the various internal customer support teams to help streamline product rollout
• Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value
• Analyze data to provide actionable product insights and define product capabilities and assessment of operational data required
• Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)
• Establish detailed business requirements and specifications for existing and new services and products. Create user stories and document product requirements, develop well-formed features specifications and acceptance criteria
• Drive small to medium scale projects from start to completion, overseeing all project activities, aligning all stakeholders, maintaining budget and escalate as needed.
• Demonstrate knowledge on scaled agile methodology to ensure alignment to standards for project delivery

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• Strong analytical and problem-solving, ability to use hard data and metrics to back up assumptions and evaluate outcomes
• Bias for action and self-starter mentality
• Ability to work with internal product development and engineering teams to deliver products on schedule and with great quality. Comfortable in a heavily matrixed organization.
• Experience with Jira, Jira Align or other agile tools is preferred but not required
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment
• Ability to understand both business and technical concepts.
• Familiar with software development methodology, story, and requirements definition
• Outstanding communication and presentation skills

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 83,300.00 to 106,200.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.