Bilingual Customer Service Representative

Sykes and Sitel are now Foundever™.  At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along growth and development opportunities. 84% of our management are promoted from within.

¿Te gusta ayudar a los demás? ¿ Eres fluido en inglés y español? Become a Financial Customer Service Representative by joining an elite team of high-volume customer service professionals and support industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world’s top brands. In this position, you will:

• Problem-solve and connect with customers by phone via inbound calls; no sales
• Navigate through multiple digital systems
• Read client legal disclosures verbatim
• Strive to meet and exceed metrics while providing excellent customer service
• Speak Fluent English and Spanish
• Drive customer satisfaction through voice, chat and/or email communications

Work with Us and You’ll Enjoy:

• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Internal Mobility (84% of our managers are promoted within)
• 100% Paid Professional Training at $15 per hour
• Everbetter wellness program
• Medical
• Referral bonuses
• Vision
• Employee discounts
• Dental
• Pay: Starting at $18.00/hr
• Health Benefits

You are perfect for this role if you have

• An ability to work evening and weekend shifts
• An ability to connect with customers, and offer helpful solutions, with empathy
• Basic PC navigation skills, including search engine experience, browser navigation, typing in URL’s, completing online forms, etc.
• You work well with a team or independently
• Excellent listening, verbal and written communication skills
• A high school diploma or GED equivalent

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Location Requirements:

Location Requirements: Must reside within driving distance of our Deland, FL location. You will be working onsite at 1398 S Woodland Blvd, DeLand, FL 32720.

Meet the recruiters and tell us your career goals! We’ll match you with the work that fits you.

Please don't miss the great opportunity for our on-site interviews available Monday-Friday!

At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Vision insurance
• Professional development assistance
• Referral program
• 401(k) matching
• Health insurance
• 401(k)

Experience level:

• Under 1 year
• 1 year

Shift:

• Day shift
• 8 hour shift
• Evening shift

Weekly day range:

• Weekend availability
• Monday to Friday

Work setting:

• In-person

Work Location: One location