Customer Service Rep. Bilingual

Description:
This position is located in St. Augustine, FL. Remote work is NOT available.
As a Veterinary Customer Success Representative, you will be an integral part of the Movora team by ensuring our customers are provided with excellent service keeping inline with Movora's mission of achieving the best veterinary outcomes.
The primary responsibility of the Veterinary Customer Success Representative is to foster customer loyalty through high-quality interactions with our customers, including Veterinarians and their staff, over the phone and/or through email regarding Movora products and services.
We have an urgent need for a bilingual representative, fluent in English and Spanish. This position has the potential for substantial growth within the organization and the opportunity to work closely with Veterinarians and Veterinary Surgeons.
Essential Duties and Responsibilities

• Handle concerns or complaints and provide appropriate solutions and alternatives and follow up to ensure resolution.
• Work within the customer service team to ensure coverage and proper customer support.
• Inform customers of additional products or services that may be beneficial to their needs.
• Promptly answer all inbound customer calls and emails.
• Maintain accurate customer records by updating account and shipping information in company software and inventory systems.
• Identify, and assess customers' needs by having an extensive familiarity with our products to achieve a high level of customer satisfaction.
• Properly entering sales orders, ensuring quantities, code match and customer information.
• Build sustainable relationships of trust with Surgeons and Vet. Techs through open and interactive communication.
• Communicate with Sales Reps regarding backorder status.
• Provide accurate, valid, and complete information by using the right methods/tools.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Requirements:
Education and Experience Requirements

• Ability to prepare correspondence, develop reports and enter customer data.
• High School diploma or equivalent
• Bilingual, English and Spanish
• Problem Solving skills and the ability to stay calm under pressure.
• Time Management and the ability to multi-task.
• Proficient in Microsoft Office Products required, CRM and ERP systems a plus.
• Strong communication and attention to detail skills.
• Experience as Vet Tech or in Veterinary industry required.

Benefits:

• 401(k) plan eligibility with match.
• Medical, Dental, Vision
• Paid Time off- 80 hours PTO, 40 hours personal/sick, paid holidays (6) & floating holiday.
• Company paid Life Insurance
• 4 hours paid per quarter to volunteer at your favorite non-profit.
• Company paid Short Term Disability

PI224878324