Balenciaga Department Manager | Madison Avenue

We are currently seeking a Department Manager who will report to the Store Director.
YOUR OPPORTUNITY
The Department Manager is a professional in the category(ies) they oversee and is responsible for implementing a clienteling mindset among their team(s) in order to guarantee the quantitative and qualitative goals assigned by department(s).
They behave as a brand ambassador and a proactive sales professional who operates according to the goals and processes fixed by the Store and Associate Store Director.
They are involved in their department team development by leading, motivating, and coaching individuals to achieve assigned target and goals.

• Analyze sales based on corporate reports and verify warehouse stock for the department(s) involved
• Assign targeted quantitative and qualitative goals to the department team(s)
• Director/Store Director or Store team
  • Communicate on a daily basis technical and stock information related to the product to the store team in the Department(s)
  • Punctually submit all the quantitative and qualitative information to the Buying team at HQ in order to communicate any requirements and to predict any possible issues
  • Monitor business environment including local competition
  • Keep store team informed at all times regarding Store performance
  • Analyze sell through by category
• Communicate on a daily basis technical and stock information related to the product to the store team in the Department(s)
• Punctually submit all the quantitative and qualitative information to the Buying team at HQ in order to communicate any requirements and to predict any possible issues
• Analyze sell through by category
• Implement action plans defined with the HQ and Flagship/Store director and ensure follow-up
  • Assign targeted quantitative and qualitative goals to the department team(s)
  • Analyze the results: daily, weekly, monthly and set up constant assessments
  • Analyze sales based on corporate reports and verify warehouse stock for the department(s) involved
  • Ensure that the display of the Department(s) involved is in order and supervise product rotation
• Communicate high quality relevant feedback and reporting to the Associate Store
• Monitor business environment including local competition
• Ensure that the display of the Department(s) involved is in order and supervise product rotation
• Analyze the results: daily, weekly, monthly and set up constant assessments
• Keep store team informed at all times regarding Store performance

• Embody Balenciaga image and ensure that the team is also aligned
• Identify and develop the strengths of each store team member, supporting professional growth through training and coaching approach
• Lead by example and facilitate teamwork
• Motivate and challenge store management and store team on a regular basis
  • Support the Flagship/Store Director and Associate Store Director in setting up goals and animate morning briefs, one to one meetings, etc.
  • Organize and plan the department(s) activities, providing available resources to achieve the expected workload and maximize profitability
• Organize and plan the department(s) activities, providing available resources to achieve the expected workload and maximize profitability
• Partner with the Associate Store Director and Flagship/Store Director to recruit, train and develop your team
  • Identify and develop the strengths of each store team member, supporting professional growth through training and coaching approach
  • Train team on “in Store” actions to develop client loyalty
  • Lead by example and facilitate teamwork
• Support the Flagship/Store Director and Associate Store Director in setting up goals and animate morning briefs, one to one meetings, etc.
• Create and maintain a positive and motivating work environment
  • Embody Balenciaga image and ensure that the team is also aligned
• Train team on “in Store” actions to develop client loyalty

• Ensure a qualitative and qualitative approach on managing the store clients portfolio and execute action plans
• Promote and develop clienteling mindset, follows the sales to VIC and VVICs
• Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand
• Assure the recruitment, development and retention of clients, from beginners to VICs
  • Supervise sales to ensure Client journeys execution and omnichannel consistency
  • Ensure a qualitative and qualitative approach on managing the store clients portfolio and execute action plans
  • Promote and develop clienteling mindset, follows the sales to VIC and VVICs
  • Personally manage all delicate situations regarding issues related to the product
• Ensure that the image of the Store is aligned with Balenciaga standards
• Follow up CEE and NPS scores and set up actions accordingly
• Supervise sales to ensure Client journeys execution and omnichannel consistency
• Ensure that your department(s) constantly provides the standards of Balenciaga services, image and values
• Inspire both clients and store team by embodying the Balenciaga Universe
• Personally manage all delicate situations regarding issues related to the product
• internally and externally
  • Ensure that your department(s) constantly provides the standards of Balenciaga services, image and values
• Ensure Balenciaga Signature and Client experience are executed and consistent over time
  • Inspire both clients and store team by embodying the Balenciaga Universe
  • Ensure that the image of the Store is aligned with Balenciaga standards
  • Follow up CEE and NPS scores and set up actions accordingly

• Challenge current processes to ensure efficiency and effectiveness in your department
  • Cooperate with the other Department managers regarding all issues related to the product and internal processes
  • Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Operations manager
• Adhere, inform and follow-up on all processes and guidelines
• Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Operations manager
• Ensure the correct rotation of the goods in the warehouse for the department(s) involved
• Take all the necessary measures to ensure loss prevention and safety in the store
• Cooperate with the other Department managers regarding all issues related to the product and internal processes
• Ensure that all the processes are in compliance with legal, safety, internal requirements,
• sustainability, HR and stock organization
  • Take all the necessary measures to ensure loss prevention and safety in the store
  • Ensure the correct rotation of the goods in the warehouse for the department(s) involved
  • Adhere, inform and follow-up on all processes and guidelines
• Execute team planning on a weekly and monthly basis and summit it the Associate Store Director

• Significant experience in the luxury industry: client portfolio
• A positive attitude and a willingness to learn and improve
• Commitment to take part of an innovative project
• At least 3 years of experience in a managerial position (5 people)
• Adaptability, openness, listening abilities, curiosity
• Product sensitivity and a strong market/fashion trends knowledge, paired with a good general culture level
• Clienteling mindset: client engagement and loyalty
• High availability, responsiveness
• Precision, organizational skills: being able to organize and prioritize tasks based on the needs of the business
• Mastering digital skills
• Excellent interpersonal skills

Regular2023-05-18Full timeBalenciaga America Inc.