Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Director Of Customer Care
Recruited by RPM Living 7 months ago
Address United States
Manager, Customer Care, Rentals
Recruited by Zillow 7 months ago
Address United States
Customer Care Agent Jobs
Recruited by Austin and Associates 7 months ago
Address United States
Av Support Analyst Jobs
Recruited by Act Digital Consulting 8 months ago
Address Washington DC-Baltimore Area, United States
Customer Care Generalist Jobs
Recruited by Classy 8 months ago
Address United States
Process Analyst/Specialist Jobs
Recruited by Cojiant LLC 9 months ago
Address United States
Business Analyst- Customer Care !!
Recruited by Neiman Marcus .Group 9 months ago
Address United States
Business Analyst- Customer Care
Recruited by Neiman Marcus Group 9 months ago
Address United States
Ups Customer Care Jobs
Recruited by UPS INC 9 months ago
Address United States
Financial Analyst 5 Jobs
Recruited by AllSTEM Connections 9 months ago
Address United States
Process Analyst Jobs
Recruited by TheHiveCareers 9 months ago
Address United States
Learning Designer, Customer Care
Recruited by Toast 9 months ago
Address United States
Junior Process Analyst - Remote ($22.00 - $26.00 / Hour)
Recruited by Talentify.io 9 months ago
Address United States
Navy Financial Analyst Jobs
Recruited by THOR Solutions, LLC 9 months ago
Address Washington DC-Baltimore Area, United States
Customer Care Supervisor Jobs
Recruited by ABC Fitness 10 months ago
Address United States
Financial Analyst, Fp&A
Recruited by Socure 10 months ago
Address United States
Emr Support Analyst Jobs
Recruited by Stellent IT 10 months ago
Address United States
Support Analyst Jobs
Recruited by LMK Clinical Research Consulting 10 months ago
Address United States
Customer Care Analyst Jobs
Recruited by Toast 10 months ago
Address United States
Tmf Support Analyst Jobs
Recruited by LMK Clinical Research Consulting 10 months ago
Address United States
Financial Analyst Iv Jobs
Recruited by Artech L.L.C. 10 months ago
Address United States
Financial Analyst (Fp&A)
Recruited by Apollo.io 10 months ago
Address United States
Senior Customer Care Manager (Remote)
Recruited by Myriad Genetics 10 months ago
Address United States
Customer Care Manager Jobs
Recruited by Recycle Track Systems 10 months ago
Address United States
Vp, Customer Care Jobs
Recruited by EarnIn 10 months ago
Address United States
Sr. Financial Analyst Jobs
Recruited by poppi 10 months ago
Address United States
Director, Customer Care Strategy
Recruited by EarnIn 10 months ago
Address United States
Financial Analyst Iii Jobs
Recruited by Rylem Staffing 10 months ago
Address United States
Financial Analyst - Fp&A
Recruited by Pegasystems 10 months ago
Address United States
Financial Analyst Jobs
Recruited by NetApp 11 months ago
Address United States
Financial Analyst Jobs
Recruited by Redwood Strategy Group, Inc. 11 months ago
Address Washington DC-Baltimore Area, United States
Financial Analyst / Executive Assistant
Recruited by Pave Talent 11 months ago
Address Arkansas, United States
Customer Care Coordinator Jobs
Recruited by Numotion 11 months ago
Address Little Rock, AR, United States
Customer Care Process Analyst
Company | Toast |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Technology, Information and Internet |
Expires | 2023-06-24 |
Posted at | 11 months ago |
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The primary responsibility of the Campaign Process Analyst, Customer Care is to assess, design, and implement processes and process improvements for the Toast Customer Care Teams. This includes both new process development and existing process improvements that maximize the productivity of the team, with the end goal of improving the Customer experience. This role will work closely with Customer Care Operations Leaders, Quality Assurance, Business Systems, Care Enablement, and the Data Analytics teams.
About this roll* (Responsibilities)
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
Pay Range
$72,000—$115,000 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
The primary responsibility of the Campaign Process Analyst, Customer Care is to assess, design, and implement processes and process improvements for the Toast Customer Care Teams. This includes both new process development and existing process improvements that maximize the productivity of the team, with the end goal of improving the Customer experience. This role will work closely with Customer Care Operations Leaders, Quality Assurance, Business Systems, Care Enablement, and the Data Analytics teams.
About this roll* (Responsibilities)
- Work closely with cross functional teams to gain alignment on process improvement opportunities and drive change
- Lead focus groups, shadowing sessions, and brainstorming discussions to determine why processes are not capable of meeting requirements and brainstorm scalable solutions
- Work with enablement to ensure all team members receive the knowledge needed to follow new or updated process requirements
- Use data and critical thinking to quantify impact of existing process pain points and rank priority of opportunities
- Assist with project planning, pilots, and project management
- Analyze ticket data and manage the evaluation of internal and external workflows to identify top opportunities for improvement and standardization within and across Care Campaigns
- Own documenting and communicating status updates to key stakeholders on a regular basis
- Own the development and maintenance of current and future state process maps using tools such as Lucid Chart and Miro
- Act as process SME for assigned Customer Care Campaign
- Remain updated on current Quality and Operational business policies to ensure recommended changes are in alignment with business objectives
- Modify processes for new product offerings
- Experience with Salesforce Service cloud highly preferred
- Demonstrated commitment to providing the best customer service, every transaction, every time
- Strong interpersonal and communication skills with the ability to report on data and key insights to Operational Leaders
- Experience managing multiple projects concurrently while maintaining strong organizational skills
- 5 years of experience working in a Business, Operations, Data or Analytics environment
- Experience working directly with Leadership and Key Internal Stakeholders
- Capable of working independently with minimal supervision and completing all required duties consistently
- Bachelor's Degree Preferred
- Demonstrated proficiency in Customer Service and Technical Support functions
- Passion for continuous improvement with knowledge of basic Lean and/or Six Sigma principles
- Excellent analytical skills with experience using tools such as Excel, Google Sheets, Looker, and Snowflake (Pivot tables, VLookups, data manipulation etc.)
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
- Bread puns encouraged but not required
Pay Range
$72,000—$115,000 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago