Associate Manager, Partner (Employee) Communications

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associate manager, enterprise communications

Partner Communications | Public Affairs

Since the beginning, at Starbucks we have set out to be a different kind of company, creating a culture of warmth and belonging and deep care for our partners (employees), customers and communities. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
As an associate manager on the Partner (Employee) Communications team, you will be responsible for creating enterprise-wide internal communications that are clear, concise, and compelling. You’ll focus on communications about partner benefits, sustainability, inclusion and diversity, and community initiatives at Starbucks, and drive ways to land these messages in creative and engaging ways that support our ongoing efforts to deepen trust and belief among partners. You will also play a key role managing communications workstreams, building key messaging and narratives, securing the right digital content strategy for your plans, and escalating partner insights and opportunities to support teams and senior leaders. In this role, you’ll work closely with cross functional teams and senior leaders across the company, especially across our Global Coffee Tea and Cocoa and Social Impact, Benefits, and Inclusion and Diversity, as well as external communications, digital channels, partner analytics, events and legal teams.

We are interested in your unique perspective – and are looking for someone who will embrace this as an opportunity to create meaningful, high-impact communications that make partners proud to work at Starbucks!

What you’ll do:

• Build communication plans that highlight key pillars and milestones within our social impact agenda, including input from cross-functional teams.
• Brief channel owners and digital content creators to ensure the right deliverables and creative assets are created for your plans

• Participate in cross functional team meetings and content brainstorms to identify ways to continue to improve our communications, channels and content
• Support drafting, editing and publishing for companywide communications.
• Advocate for the partner perspective and land the right voice, tone and format for communications.
• Serve on our on-call rotation 4-5 times a year for select weekends or weeks to help write and publish emergency communications, working with team members across U.S. time zones.
• Track communications performance and provide recommendations for improvement.

Required Knowledge, Skills and Abilities:

• You are a fast learner – you jump in quickly, with curiosity, to listen, learn and execute quickly. You love following the latest digital content trends and seek ways to build those into your plans.
• Bachelor’s degree preferred with at least 3 years of internal or external communications, ideally in a fast-paced setting.
• You learn from your success, failures and from the experience of others.
• You have a passion for communications, social impact and building and fostering community inside and outside your team.

• You are comfortable working with a hybrid team and using Microsoft Teams.
• You bring others along and over-communicate so your leaders and teams can support you.
• You feel energized by working in a fast-paced organization.
• You are effective at building and maintaining relationships.
• You encourage diversity of thought and gather feedback judiciously, and you know when to adjust your approach to gain alignment.

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].