Associate Benefits Support Services Analyst

JOB SUMMARY

Benefits Core Services provides benefits expertise and the administration of TriNet's benefits offerings to TriNet customers, WSEs and internal TriNet teams. We collaborate with all our internal teams to assess benefit inquiries and research, perform root cause analysis, and determine resolution for the best outcome for both TriNet and the customer.

Essential Duties/Responsibilites

% TIME

•

Assists employees with benefits inquiries in the areas of work-site-employee health benefits, client benefits, flexible compensation services, retirement services, COBRA services, and other related areas. Communicates and resolves benefits related inquiries for internal and external customers via phone, email, chat, or case. Performs initial research for cases and resolves low to mid-level complexity daily tasks, escalating to other internal expertise as appropriate.

50%

•

Manage and resolves open cases in the CRM system (SalesForce) with a high emphasis on timeliness and quality

10%

•

Triage of benefits inquiries to ensure the appropriate team members are involved for complete resolution

10%

•

Assist customers with guidance and compliance for employee level changes that impact benefits

5%

•

Provide basic benefits expertise regarding compliance and regulatory requirements

5%

•

Process low level complexity on-demand actions

5%

•

Assist customers by providing queries as needed to support data requests related to benefits

5%

•

Performs administrative tasks including but not limited to routing of SalesForce and Perceptive Content items"

5%

Required for All Jobs

•

Performs other duties as assigned

•

Complies with all policies and standards

QUALIFICATIONS

Education

Education Level

Education Details

Required/
Preferred

General education, vocational training and/or on-the-job training

preferred

Work Experience

Experience

Experience Details

Required/
Preferred

Typically < 2 years

preferred

Knowledge, Skills and Abilities

KSAs

Proficiency

Solid analytical skills and attention to detail

Ability to communicate with colleagues at all levels of the organization

Solid communication skills

Ability to manage multiple deliverables

Solid analytical skills and attention to detail

Working knowledge of Microsoft Office Suite

Work Environment:

Work in clean, pleasant, and comfortable home or office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. Position may be considered remote and require reliable and consistent internet service.