Assistant Site Manager Jobs

JOB DESCRIPTION
ASSISTANT SITE MANAGER | BUILDING
Pay Range: $27.44 - $30.48 per hour

WHO WE ARE

HomeRise believes that home has the power to stabilize a persons life. Built on a simple-but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, were building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

The Assistant Site Manager is primarily responsible for the operations of the sites front desk station, including supervision and scheduling of the front desk clerk staff, training of staff on all emergency and non-emergency procedures, and compliance with all departmental and agency policies. The Assistant Site Manager provides ongoing informational and operational assistance to the Site Manager, in areas including paperwork, recertification, resident relations, maintenance work order tracking, rent receipt and deposit, et cetera. The Assistant Site Manager also is the primary trainer for participants in the Supportive Housing Desk Clerk Training Program. The Assistant Site Manager supervises the front desk clerk staff.

ESSENTIAL FUNCTIONS

• Follow all rules and procedures outlined in the HomeRise Housing Operations Manual, HomeRise Employee Handbook, Building Emergency Procedures and Building House Rules. Follow new and revised procedures as developed and distributed
• Other duties as assigned by supervisor.
• Attend and participate in departmental, organizational and community meetings.
• Assists with the certification process for all residents to be completed in a timely, accurate manner.
• Rotating on-call emergency responsibilities with other HomeRise properties.
• Training of staff on all emergency and non-emergency procedures, and compliance with all departmental and agency policies.
• Provide direct supervision to the Front Desk Clerk staff members at the building.
• Monitor the property, daily, for safety hazards and potential physical plant improvements and upgrades. Schedule repairs & necessary improvements in consultation with supervisor.
• Maintain close contact with community resource agencies and advocacy groups in the area of resident safety and quality of life.
• Ensure fair, consistent, and thorough enforcement of all property House Rules, policies and procedures.
• Must have valid phone number.
• Monitor daily common area activities of building residents, staff and guests.
• Assist with maintaining all resident files and records in an orderly manner.
• Collect resident rents and deliver receipts to residents.
• Administrate staff time sheets, payroll disbursements, and records required by HomeRise Administration
• Review and respond to Incident Reports and Resident Complaint Reports in accordance with HomeRise policies and procedures.
• Execute and deliver late rent notices and legal notices in accordance with HomeRises housing retention procedures.
• Prepare and post the Desk Station Work Schedule.
• Provide on-call response for building emergencies.
• Maintain positive relations with residents, visitors and vendors.
• Conduct quarterly housekeeping inspections of all units, insuring compliance with all lease and other regulatory provisions.

SUPERVISORY RESPONSIBILITY

• Desk Clerks

POSITION DETAIL

• Location: AWA 650 Eddy Street, San Francisco, CA
• On call rotation for after hour emergencies
• Reports to: Site Manager and/or Housing Operations Supervisor
• Schedule: Monday through Friday 8 am to 4 pm
• Status: Full-Time / Non-Exempt

QUALIFICATIONS

• Valid and current California Driver's License.
• High school diploma required.
• Qualified individuals must have a minimum of two years experience in residential supportive and/or affordable housing property management as a desk clerk or in a similar position, specifically with seniors and families.
• Valid and current tax credit certification or ability to successfully attain certification within six months of hire date.
• Experience with buildings operating with project-based subsidies and/ or Public Housing Authority experience.
• HomeRise currently operates properties in the Tenderloin District of San Francisco; experience working in this neighborhoods a plus.
• An understanding and experience working with issues of homelessness and recovery issues.
• Qualified individuals must have strong interest in doing social justice advocacy.
• Knowledge and experience in property management policies and procedures.
• Qualified individuals will have minimum one year (over two years preferred) supervisory experience.
• Understanding of and ability to communicate with diverse groups of people in a professional manner.
• Valid phone number required.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.