Assistant Manager, Employee Relations

Job Title: Assistant Manager Employee Relations

Division: Corporate

Location: Tampa, Florida

Reports To: Director, Employee Relations

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

What You Will Do:

Drive Operational Excellence by ensuring department is delivering customer service excellence to Human Resources, Payroll professionals and employee by maintaining a best-in-class service approach.

Additional Responsibilities:

• • Manage case workload as part of team including case resolution, partnership with HR Community, collaboration with COE or Counsel as necessary
  • Employee Relations related cases, received via calls, emails, or self-service cases created
  • Adherence to Case Mgmt. Operating Procedures and Policy Guidelines
  • Collaboration with HR Business Partners, People Managers and People Services peers
• Adherence to Case Mgmt. Operating Procedures and Policy Guidelines
• Manage case workload as part of team including case resolution, partnership with HR Community, collaboration with COE or Counsel as necessary
• Employee Relations related cases, received via calls, emails, or self-service cases created
• Collaboration with HR Business Partners, People Managers and People Services peers

• Collaborate on the case details and support required to resolve complex employee relations issues and calls
• Responsible for achievement of key metrics for this team as it relates to:

o Contact Center intake, responsiveness, quality and accuracy of case handling procedures

o Data quality as it relates to transactional updates or case notes

• Employee Relations Cases May Include Issues Involving ( not inclusive):

o Employee Investigations-standard/noncomplex

o Accommodation Process & Requests

o Performance Management Expertise Templates, Process Ownership–Warning letters, PIP templates, etc.

o Investigation Process & Template Expertise & Ownership

o Employee Investigations-standard/noncomplex

o Accommodation Process & Requests

o Performance Management Expertise Templates, Process Ownership–Warning letters, PIP templates, etc.

o Investigation Process & Template Expertise & Ownership

o Labor Relations

What We Are Looking For:

Required Qualifications:

• Technical Skills (i.e., SAP, MS Office, etc.), SuccessFactors, SAP, ServiceNow or other similar systems
• Bachelors Degree,
• List Physical requirements of the role (i.e. sitting, standing, twisting, bending, physical in-office presence)
• Job Specific Experience/Skills including negotiations, prior coaching, labor relations
• Years of Experience 2+ in HR environment or contact center with HR support

Preferred Qualifications:

• Advanced Degrees
• Relevant Industry Certifications, SHRM, PHR or other relevant
• Experience with Employee Relations, Sensitive HR Case Handling,

What’s In It For You:

• (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• (3 Days in Office, 2 Days Work from Home)
• VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• (Medical, Dental, Vision, 401K, Pension Plan)
• Access to Mental Health & Wellness Programs
• (Think Tanks and Innovation Squads)
• (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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