Employee Relations Specialist Jobs

Entity:

People & Culture

Job Family Group:

HR Group

Job Summary:

About Us

At bp, we’re reimagining energy for people and our planet. With operations working across almost every part of the energy system, we’re leading the way in reducing carbon emissions and developing more sustainable methods for solving the energy challenge.

We’re a team with varied strengths of engineers, scientists, finance and commercial business professionals determined to find answers to problems. But we know we can’t do it alone. We’re looking for people who share our passion for reinvention to bring a fresh opinion, ambition, and to challenge our thinking in our goal to achieve net zero!

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Role Synopsis

The Team Member Relations Advisor (TMRA) is primarily responsible for investigating team member and customer concerns, within the company-owned/company-operated (COCO) stores of the Retail Operating Organization within M&CA, that are related to potential violations of company policy and/or laws. In doing so, the TMRA supports COCO Operations and partners closely with COCO Operations leadership.

Under the supervision and guidance of the Senior Manager of Field P&C and the P&C Team Leads the TMRA will conduct detailed intakes and investigations, provide recommendations for resolution, and document all investigations in accordance with approved case management processes. TMRA will work with Senior Manager of Field P&C to compile and analyze case data to understand any trends and themes and to develop possible solutions to mitigate future incidents.

Key Accountabilities

Maintain Team Member Relations

De-Escalate Guest Complaints

Crucial Education:

Bachelor’s degree in human resources or closely related field preferred.

Equivalent years of experience acceptable in lieu of degree completion. HR Certification is a plus (PHR/SPHR or SHRM-CP/SCP).

Crucial Experience and Job Requirements:

Considering Joining bp?

At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, and more!

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is fully remote

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Coaching, Communication, Creativity and Innovation, Culture and behaviour change, Curiosity, Customer centric thinking, Data Analysis, Data cleansing and transformation, Decision Making, Digital fluency, Employee and labour relations, Employee Engagement, Employee Experience, Facilitation, Global Perspective, Influencing, Job Design, Leadership Assessment, Leading transformation, Managing change, Managing workforce concerns, Organizational development {+ 11 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.