Employee Relations Manager Jobs

Who We Are

Core Spaces is a vertically integrated company focused on acquiring, developing, and managing residential properties that create a better life for everyone under our roof. From world-class amenities and progressive design to client service with a hospitality-driven approach, we create spaces where people want to be. Core Spaces is proud to be a People-First organization and our culture is our greatest asset. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better).

What We Do

Core Spaces provides living spaces and services that create a better daily life for its residents. Our projects are thoughtfully designed, customized, developed, and managed to create extraordinary lifestyle experiences that are as unique as their respective markets. Since our founding in 2010, Core has consistently delivered award-winning developments in top markets across the country. We currently own and/or manage 46 properties nationwide totaling over 26,000 beds and have a pipeline of over 40,000 student housing beds and 8,000 Conventional/Build to Rent units in various stages of development or acquisition. For more information, check us out at www.corespaces.com.

Benefits That Matter

• Monthly workshop weeks; less meetings & more collaboration
• Company retirement options including 401(k) + matching & Roth account option
• Wellness allowance and perks, including a yearly subscription to HeadSpace
• A culture that provides you a sense of belonging
• An environment that provides you a voice to share your perspectives
• Paid unlimited PTO to disconnect or celebrate life milestones
• Hybrid & Remote work options to promote work-life balance
• Annual incentive to reward your achievements
• Paid 16 holidays, including your birthday, to disconnect and celebrate
• Employee Assistance Program (EAP) for access to confidential support services
• Competitive pay that values your contributions
• Paid Family Leave Plan that begins after 90 days
• Robust health plan options that begin within at least 30 days of your employment
• Monthly phone reimbursement

Position Overview

As an advocate of our company values, the Manager of People Operations will lead the investigation and resolution of people relation matters by coaching people leaders in managing team member performance, progressive discipline and corrective action with a focus on risk mitigation. The role will be hands-on with the ADA and leave administration process in partnership with the Payroll & Benefits Team. Working in close collaboration with the Talent Development and Talent Management teams, you’ll develop and execute people initiatives, programs and events that authentically evolve our ‘OneCore’ culture, create meaningful moments of connection across and within teams, and elevate the employee experience (let’s go)! With nearly 600 team members across multiple locations, entities, and time zones, we continue to navigate and adjust to our exciting and rapid growth. We are counting on you to help deliver best-in-class experiences to our team members.

This is not your first rodeo; you are proven to develop and maintain positive relationships and serve as a trusted go-to source for people matters. You may not know all the answers, but you are resourceful and committed to finding them!

What You Will Do

People Relations, Managing Performance & Risk Mitigation

• Intake complaints and manage the investigation process, if necessary, consult with external counsel on appropriate actions and next steps
• Lead with compassion and company values by seeking to understand an individual’s situation to understand the why and influence managers to do the same ahead of making judgements and determinations
• Assist leaders in ensuring appropriate progressive discipline documentation is recorded, and corrective action steps are followed through with team members to proactively mitigate risk
• Develop and maintain a toolkit of templates, guidelines and resources for managers regarding performance management in close partnership with the Talent Development Manager
• Prepare and finalize severance agreements when appropriate
• Manage the involuntary termination process and ensure the appropriate approval process is followed
• Oversee people relations matters for the company by guiding and coaching managers in progressive discipline steps and corrective action remedies, managing and prioritizing in a fast-paced, high-growth environment
• Keep a close eye on team member retention and turnover trends, and make speedy recommendations for actions to improve
• Establish and maintain the communication of various people matters that affect other People Operations departments such as Payroll & Benefits or Talent Management
• Utilize the HRIS and Company technology as appropriate for tracking and recording documentation
• Guide managers on developing and executing Performance Improvement Plans in partnership with the Talent Development Manager
• Facilitate exit interviews with team members when voluntary resignations occur to identify the root cause, potential leadership concerns, enhancement opportunities for the team member experience

Accommodation & Leave Administration

• Create and manage an accommodation process that is ADA compliant and ensures the necessary documentation is received and tracked
• Intake and initiate leave administration process, tracking and running point though the hand-off to the benefits administration team and/or 3rd party leave administrator

Team Member Support Resources

• Help implement and strategically develop Mindfulness initiatives, programs and events that drive engagement and a deeper connection to our ‘OneCore’ vision
• Manage and communicate team member support resources such as the OneCore Mindfulness Programming, the Employee Assistance Program, Headspace and 3rd party mindfulness coach
• Promote and participate in the company’s diversity council with a mission to connect, raise awareness on DEI matters, and implement change

Policy and Compliance

• Help with the development and maintenance of guidelines to ensure consistent practices of policy interpretation
• Assist with evolving and maintaining the company handbook
• Participate in the identification, research and execution of compliant employment policies and practices across federal and multiple state and local jurisdictions

Ideally, you'll have

• Proactive approach and keen attention to details
• Sound judgment in prioritizing competing demands
• Adaptable communication skills to collaborate effectively across of diverse group of stakeholders
• Bachelor’s degree in Human Resources, Business Administration, or Organizational Development
• Ability to work autonomously while keeping key stakeholders informed
• Impeccable regard for using discretion with confidential documents and information
• Passion for collaboration, rallying people, and influencing to effectively get things done
• 5+ years of experience with a resolution of personnel matters and the administration of people programs or HR functions

You'll crush it if you have

• Coaching experience and/or certifications
• Experience leading DEI initiatives to create a sense of belonging for all
• Proven ability to exercise flexibility and adapt in a fast-paced, high-growth environment
• Experience working in student housing, single-family rentals, or multi-family industries

Organizational Structure

• Reports to: Managing Director, People Operations
• Direct Reports: N/A

As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.