Assistant Director Of Health And Food

ABOUT CITYSQUARE | COMMUNITY HEALTH AND FOOD PROGRAMS

CitySquare is a nonprofit based in Dallas, Texas that exists to fight the causes and effects of poverty through service, advocacy and friendship. For over thirty years, CitySquare has grown to be one of the most effective social services organizations in the city with multiple programs working together to address housing, hunger, health, and hope. Working hand in hand with our neighbors - we do not have clients - we develop sustainable programming and partnerships that provide support and encouragement so that all can achieve their full potential.

The Community Health department and Food department are made up of a Community Health Nurse, Managers, Community Health Workers, Resource and Health Navigators, Food Pantry Operational Staff, Child Nutrition Specialists, and AmeriCorps members and/or interns to support the overall work of each program. The Community Health department partners with external healthcare systems/services on collaborative initiatives. It also serves as a central role to navigating the health needs of CitySquare neighbors through the Neighbor Health Support (NHS) program and provides resources for all other needs through the Neighbor Resource Center (NRC). The department operates under a larger strategic goal that every neighbor is connected to a healthcare provider and social supports. The food department consists of feeding programs under the Child Nutrition arm that includes Child and Adult Care Food Programs (CACFP) and Summer Food Service Programs (SFSP) and an onsite robust food pantry. The department operates under a larger strategic goal that every neighbor has accessible, affordable, and healthy food. Team members are passionate about working with neighbors through their journey while also managing reporting requirements necessary to maintain grant funding, including accurate grant reporting and data entry. Team members effectively communicate through in-person meetings with fellow staff, interactions with neighbors, and communication with all stakeholders necessary to the vision of restoring hope for the thousands of neighbors living in poverty in our city.

Position Summary

The Assistant Director works closely with the Sr. Director of Health Equity and Food Security. They are responsible for overseeing all program managers and/or program leads as well as the day to day operational and administrative activities associated with all Health and Food Programs. They will report to the Sr. Director of Health Equity and Food Security. They will ensure that quality services are offered in all health and food related programs. The Assistant Director will be responsible for tactical and logistical oversight to program operations as well as support the Sr. Director in the financial oversight and compliance with all program budgets and contracts. They will be responsible for the integration of innovative programming and collaborations between health and food. They will be an expert and advocate in the field and engage with external partners as needed. They will be an innovator who continually seeks out improvements to both process and outcomes.

The Assistant Director is responsible for overseeing the daily operations of the Food Pantry department, including the procurement of food from the North Texas Food Bank, any mobile deliveries, receipt of in-kind donations, monitoring of inventory analysis and all aspects of warehousing and delivering food. The Assistant Director is responsible for ongoing renewal and relationship management of all established MOU’s and nurturing of community partners related to facilities. Additionally, this position will focus on integrating health promotion activities and services into the food pantry space. The Assistant Director will support the administrative function of all Child Nutrition programming year-round and will work towards ensuring greater strategic alignment with meal deliveries to mobile and partner sites in the region.

The Assistant Director will oversee the day-to-day operations of the Neighbor Health Support program and lead efforts to better integrate healthcare navigation, support and education to neighbors in CitySquare supportive housing programs, accessing food programs, and any other CitySquare related service. Further define the Community Health Workers’ role and program model execution and neighbor engagement. The Assistant Director will oversee the development of innovative health and nutrition related curriculum, programming design, and activity implementation.

Requirements

QUALIFICATIONS

Education: Bachelor’s Degree in Human Services related field. Master’s Degree in public health or social service-related field preferred.

Experience: Three (3) years of experience in management in public health or social sciences.

Licensure: CHW preferred, but not required

Additional Requirements: Bilingual in English/Spanish preferred. Proficient in Microsoft Office. Ability to work flexible hours as needed. Must have a valid driver’s license, proof of vehicle liability insurance, and reliable transportation. Must be able to travel as needed.

Primary Responsibilities

This section describes the primary responsibilities of an employee in this position. Please note: The primary responsibilities of this position are not limited to this list.

Primary Responsibilities

This section describes the primary responsibilities of an employee in this position. Please note: The primary responsibilities of this position are not limited to this list.

• Serve as a resource to the community and represent CitySquare internally and externally around CitySquare’s food and health work.
• Develop, implement and maintain standardized program processes & procedures
• Direct and manage the staff and operations of CitySquare health and food programs, support the Sr. Director in setting the vision for the department
• Evaluate feedback from participants and partners to assess effectiveness and implement changes or improvements as needed.
• Support in the development and oversight of the annual operating budgets, monitoring expenses and logic models for all health and food programs
• Engage with peers and system level leaders in the healthcare and food space
• Oversee the Food Pantry to ensure it is managed effectively and efficiently and is in compliance with all health department and food bank regulations
• 1. Establish new partners and maintain existing ones to ensure health and food objectives are met. 2. Ensure that staff have appropriate training and clear roles to support them in their service to neighbors. 3. Promote any necessary neighbor navigation around health-related needs (e.g., health insurance applications, appointments, paperwork, etc.) across CitySquare programs and potentially beyond. 4. Work closely with the Community Health Nurse to appropriately provide services to varying CitySquare programs and outreach efforts. 5. Collaborates with the Sr. Director in staffing responsibilities, this includes but not limited to, interviewing, hiring and the evaluation of staff. 6. As needed, work closely with CitySquare Development staff to support any funding opportunities around program development and/or maintenance. 7. Ensure timely and accurate data is maintained for CitySquare and grant reporting; manage any grants and ensure compliance. 8. Foster effective teamwork between CitySquare Community Health and Food staff and staff in other CitySquare programs. 9. Develop and maintain relationships with agencies to generate referrals and provide services to program participants, this includes better integrating health services with CitySquare programs. 10. Participate in networking and community relations activities related to the target population to advance collaborative food and health initiatives and advocate for the needs of the neighbors. 11. Support the Sr. Director in executing the strategies in the strategic plan. 12. Any other duties as assigned
• Consistently strive to identify and adopt best practices to positively impact processes and outcomes

Knowledge, Skills, And Abilities

This section describes the knowledge, skills and abilities an employee in this position should possess. Please note: The knowledge, skills and abilities required for this position are not limited to this list.

• Knowledge of computers and software applications
• Effective oral and written communication skills
• Ability to recognize the importance of adapting to the various client age groups
• Ability to work with others, a team player with good people skills
• Skill in organizing and prioritizing workloads to meet deadlines
• Possess thorough knowledge of Healthy People 2030, Permanent Supportive Housing and Housing First concepts and ability to educate others on these concepts
• Ability to demonstrate tact, resourcefulness, patience and dedication
• Ability to work as a team player
• Ability to accept direction and adhere to policies and procedures
• Ability to effectively develop and manage staff, interns and volunteers
• Be knowledgeable of all CitySquare Policies and Procedures and oversee the implementation of these standards in all clinic activities
• Skill in telephone etiquette and paging procedures
• Ability to adhere to safety policies and procedures
• Ability to use good judgment and to maintain confidentiality of information
• Ability to react calmly and effectively in emergency situations
• Ability to communicate effectively with clients and co-workers
• Ability to work in a fast-paced environment

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

This section describes the physical, mental and other special demands of this job. Modifications to the manner in which this job may be performed will be reviewed periodically.

• Ability to retrieve files from bottom shelves/drawers and the ability to move boxes/reams of paper
• Ability to see well enough to read handwritten and typewritten material
• Ability to work 40 hours per week and additional hours when necessary
• Ability to hear and speak well enough to communicate on the facility switchboard, as needed
• Ability to spend 10% of working time outside in temperature varying from -0oF to 110oF
• Ability to push and pull up to 10 lbs. (File cabinet drawers, computer paper boxes)
• Ability to reach, turn and twist above and below the waist daily to retrieve files or supplies
• Ability to use both hands in fine and gross manipulation of small tools (copier, computer, telephone)
• Ability to sit for long periods, up to 8 hours
• Ability to spend 90% working time in environment of continuous moderate voices and office machine noise typical for business office atmosphere
• Ability to handle a variety of repetitive tasks
• Ability to stand and walk daily to retrieve forms/supplies for other departments
• Ability to lift and carry up to 25 pounds dead weight to move or transfer boxes or documents

Machines, Tools, Equipment, And Other Work Aides

This section describes the machines, tools, equipment and other work aides an employee in this position must be able to use.

• Facsimile machine
• Calculator/10-Key
• Postage meter
• Policies, procedures, plans, and program manual
• Copy machine
• Computer
• Telephone and paging system

Benefits

Medical and Prescription Drug, Health Savings Account, GAP Insurance, Dental, Vision, Optional Life and AD&D Insurance, Accident Insurance, Critical Illness Insurance and 401k.

Additional Benefits Offered:

401K - Eligible to receive 5% (if contribution is 10%) Match after 30 days of employment 100% vested after 2 years of service. Generous PTO offered! During the first year of employment, you can earn up to 120 hours (equivalent to about 15 days). PTO increase to 184 hours during 2nd year of service 9 paid holidays plus CitySquare offices are closed during Christmas Holiday season.

Benefits at no Cost to CitySquare Employees:

Basic Life and AD&D Insurance $20,000 basic coverage, Employee Assistance Program, Short Term Disability, Long Term Disability, Alight.

Parental Leave: Eligible employee becoming parents may receive 6 weeks of paid leave at 100 percent of their salary following the birth, or placement of a child: Adoption. An additional 3 days of Paid Time Off will be credited to the employee PTO Balance upon return from parental leave.

Public Service Loan Forgiveness (PSLF): We are a qualifying employer for the PSLF Program. The PSLF Program forgives the remaining balance on your Student Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer.

Paid Time Off (PTO): Generous PTO offered! During the first year of employment, you can earn up to 120 hours (equivalent to about 15 days). PTO increase to 184 hours during 2nd year of service.

Extra Time Off around the Holidays: In Addition to Paid Time Off (PTO) employees receive the week of Christmas off! An additional 7 days during Christmas.