Director Of Food & Beverage Operations

Who We Are:

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Who You Are:

Museum of Ice Cream is looking for our next Director of Food and Beverage Operations to join our fun-filled team. To be considered for this role, you are a strategic operator, a hospitality and experience lover and truly understand the power of imagination and connection! You need a strong background in food and beverage, strategy, operations, and finance. You take great pride in delivering a memorable guest experience through maintaining a seamless operation.

Your Day-to-Day:

• Implement the strategic food and beverage goals and translate them into tactical plans, developing menus and analyzing and adjusting menus as needed.
• Ensure weekly check in with site GM, creative lead and related team members.
• Oversees all equipment purchases as well as training on equipment usage and maintenance.
• Ensures each treat station at site has treat description, allergy information for quick reference.
• Maximize revenue and profit while maintaining the quality, standards and integrity of our food & beverage selection.
• Works directly with on-site management to ensure that day-to-day food and beverage operations are met and kept to MOIC standards.
• Creates cadence of reporting for month-end inventory along with site managers and accounting.
• Directly coordinates/oversees food and beverage operations in all MOIC locations ; periodically conducting inspection of equipment and food and beverage spaces to ensure compliance with health, safety and food handling.
• Ensure the food and beverage menu and operations are providing and delivering a consistent, high level of service and quality of products based on established company standards and customers' expectations.
• Trains all team members in the proper production and execution of all food and beverage items, lead regular F&B retrains with assistance of site and operations leaders.
• Implements company wide alignment in food and beverage operations and its relationship with other departments.
• Create and maintain site level product strategy (core, seasonal, special event etc), which is consistent across multiple sites.
• In partnership with site leaders, ensures site teams have proper training on all equipment (cleaning, breakdown, set up, warranties).
• Develops a purchasing strategy for all sites, working with national partners with a focus on getting economies of scale and pricing.
• Developing and maintaining relationships between locations to ensure quality and continual growth.
• Responsible for training and onboarding of new F&B managers along with GM.
• Oversees company wide procurement negotiations.
• Monitor national and regional F&B trends to ensure food and beverage operations remain relevant and develop distinctive or signature services and products that can provide a degree of separation from our competitors
• Leads efforts in procurement of food and beverage items.
• Establishes and ensures all MOIC standards are met/exceeded for all food and beverage offerings, including building documentation, checklists and trainings to support meeting these standards.
• In partnership with site leaders and operations partners, monitors the cost of goods and services, including but not limited to food, beverages, inventory counts, supply costs, projections and labor costs to make sure budgets are always maintained.
• Creates vendor relationships in food and beverage based on needs.
• Form and manage partnership with marketing to build loyalty of existing guests and attract new ones through food and beverage offering.
• Help to find and develop relationships with vendors and possible partners to expand the MOIC brand and reach with product development and f&b experiences.
• Ensure the hospitality and experience standards of serving quality treats, and continue to improve those standards to delight guests.
• Supports the Creative F&B Lead in testing items at site prior to official execution and ensures that all standards, procurement and sourcing needs, operational manuals, training guides, plus COG and budgets are met.

The salary range for this role is $90,000 - $110,000 USD dependent on location and experience.

Requirements

The Necessities and Nice-to-Haves:

• Systems, and comfortable teaching these systems to others)
• Must have knowledge of F&B preparation techniques, health department rules, and regulations, liquor laws and regulations
• Patient, intuitive, honest, and kind to all
• Six (6) years of relevant experience with a minimum of three (3) years as a manager/director in a high-volume Food & Beverage operation
• Bachelor's degree or equivalent experience is required
• Ability to interpret financial and operational data into operational plan
• Ability to prioritize and plan work activities, be detail-oriented, organized, and maintain confidentiality
• Technology proficient (Able to confidently navigate google drive, excel, POS

Benefits

The Good Stuff:

• PTO
• Stock options
• 401(k)
• Vision, dental, and healthcare benefits
• Competitive Pay
• Life Insurance