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Company | Auberge Resorts Collection |
Address | Fort Worth, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-06-11 |
Posted at | 11 months ago |
Our Company
- Lead the continuous improvement of Spa policies and operating practices.
- Monitor external contracts and services provided by suppliers; maintain strong partnerships with vendors to ensure effective operations and that services provide the best quality and value.
- Oversee the annual operating budget including capital expenditures, to achieve or exceed budget expectations.
- Manage a successful spa retail operation, maximizing sales via Spa product availability.
- Ensure the highest quality of spa products and treatments.
- Define business strategy for the Spa together with the General Manager, and then lead the implementation of that strategy, working closely with colleagues in Sales & Marketing.
- Work closely with sales & marketing to ensure cross-selling and marketing of Spa with group and transient guests.
- Provide overall spa leadership, establishing and maintaining an effective control environment, both financial and operational.
- Oversee the ongoing development and positioning of the Spa offerings in terms of overall concept definition, philosophy, treatment & menu offerings.
- Conceptualize and implement annual Wellness initiatives, with a focus on local partnerships, recognized experts, and wellness retreats.
- Review and refresh our spa product offering in line with current customer and industry global trends–anticipating future trends in the local market.
- Oversee key talent & culture processes including:
- Daily rallies and on-going development of Spa & Wellness team
- Ensure achievement of annual Membership budget goal.
- Recruitment and selection
- Process and direct social Spa memberships (if offered), handle managing all aspects of membership sales from initial inquiry to client meetings, conducting tours, and client correspondence; ensure timely follow-up with potential, current members, and group leads.
- Actively participate in achievement of overall hotel goals, as an active member of the management team; create strong relationships with all departments, participate in management meetings, daily rallies, and communicate key activities of the Spa.
- Performance management
- Experience in state and federal health and safety compliance
- Experience with administrative tasks, including reporting, budgeting, project management
- Ability to work a flexible schedule, including weekends and holidays, according to department needs
- Five years’ operating experience in a hotel Spa department
- Excellent verbal and written English communication skills
- Must be familiar with the operations and priorities of all other hotel operating departments
- Bachelor’s Degree
- Spa Management certification
- Spanish language competency
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