Area Training Manager Jobs

JobSummary

As a member of the Swissport’s Training, Learning, and Development (TLD) team, the Area Training Manager (ATM) is responsible for ensuring training compliance, quality assurance, and trainer development within his / her designated area across all lines of business.The ATM role is designed to equip Swissport station Trainers with the competence and confidence to perform their designated functions and align with Swissport’s core values - People, Professionalism, & Partnerships.ATM Business Partners include GMs, Trainers, Coaches, QHSE, HR, Operational SMEs, and Carrier representatives throughout the North America.

Leading a team of Station Training Managers and Trainers, this role will focus on using the most effective and efficient training solutions to meet operational business demands.This role will have direct oversite of both implementation and sustainment of the learning programs for their designated area.

Serving as a learning expert, this role will qualify learning needs; collaborate with business partners and team on learning solutions; collaborate with L&D team to design & delivery solutions; while providing business partners with status updates.Supporting the implementation of crucial learning programs will grow our leaders, hone the technical skills of our associates, and position our workforce for a successful future at Swissport.

Job Responsibilities

• Promote continuous improvement within circle of influence
• Conduct Training Administration Quality Reviews
• Create a culture of teamwork and collaboration amongst team and business partners
• Conduct Swissport Training Quality Surveys
• Implement & maintain the appropriate training standards and principles across designated area to maximize consistency & results
• Deliver Train the Trainer sessions to certify training resources enabling training at station level.
• Share best practice and use adult learning principles
• Partner with station stakeholders (GM, HR, Operations, etc.) to ensure a smooth initial and recurrent training experience for all employees.
• Actively engage in regular TLD touch points (weekly, bi-weekly, and monthly community touch points)
• Provide training design and development team with regular feedback to improve training experience
• Conduct Station Trainer Quality Reviews
• Maintain regular and effective communication and strong working relationships with, line of business leader, General Managers (GMs), Human Resources Shared Service Center (HRSSC), Quality, Health, Safety, & Environment (QHSE), & Finance.
• Partner with TLD counterparts to support deployment of learning programs
• Create & implement development plans for all designated team members
• Deliver on all KPI’s, through effective planning, by supporting and coaching individuals in order to meet the business targets
• Ensure training compliance and accuracy of all training files (paper & electronic)
• Provide business partners with regular program updates
• Conduct regular performance reviews (3-4 touch points per year)
• Delivery virtual instructor lead training (VILT) sessions for Swissport technical (Technical Training) and professional development topics (Non-Technical Training)
• Set, cascade, and monitor business goals, creating relevance and accountability.
• Effectively Manage and communicate station training schedules to maximize trainer efficiency and increase trainee competence.
• Provide day-to-day leadership and management to Station Trainers within designated area, mirroring the mission and core values of the company.
• Provide a consistent and comprehensive onboarding experience to all new trainers
• Perform training operation observations
• Ensure the Swissport Training Field Servicesfunction achieves its agreed performance objectives by actively contributing to initiatives that deliver improvements to the quality, effectiveness and efficiency of training in the organization
• Provide direction to and oversite of Training Field Services Team for designated region

Qualifications and Competencies:

• Ability to work in a matrixed team environment to accomplish common goals
• Flexible to work off shifts & weekend as needed
• 3+ years’ work experience leading teams in a matrixed organization
• Drives alignment among stakeholders to achieve business objectives
• Makes decisions by analysing situations; developing and implementing solutions
• Strong communication skills, both written & verbal
• Communicates effectively and efficiently
• Demonstrated experience using adult learning principles to deliver learning programs
• Strong facilitation skills, demonstrated using both VILT & ILT modes of delivery
• Thinks strategically but acts tactically to meet business demands
• Manages performance of self and team by setting stretched but achievable performance goals
• Experience delivering technical, non-technical, & company culture training
• Manages time and resources to meet deliverables
• Manage multiple priorities without sacrificing quality
• 3+ years’ work experience delivering learning solutions
• Experience managing with influence and not authority
• Ability to travel 25-50%
• Demonstrated experience leading, coaching and developing diverse teams of managers and associates
• Demonstrated ability to prioritize, handle interruptions, and manage competing priorities to successfully meet daily / weekly goals.
• Strong organizational, leadership, and communication skills

About us

Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 122 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 300 airports in 50 countries on six continents. In 2018 the Group generated a consolidated operating revenue of EUR 2.99 billion.

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.