Housekeeping Manager Jobs

SUMMARY

Assists in supervising and managing of the housekeeping program to ensure clean, orderly, and attractive conditions of resort’s interior public areas, guest rooms, front and back of house employee areas, exterior pool and guest entertainment public areas, restaurants, bars and ballrooms, spa and fitness areas. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with Forbes Service Standards and hotel policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads by example demonstrating self-confidence, energy, and enthusiasm.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Schedule staff according to labor standards and forecasted occupancy
• Responds timely to customer service department request.
• Verifies that the team has the capabilities to meet expectations.
• Ability to professionally grow into the Departmental Leader role of Executive Housekeeper or Rooms Division Managerial role.
• Maintain productivity and labor cost goals
• Maintain room quality based on resort objectives
• Investigate new and improved cleaning instruments and methods
• Enforce standard procedures for the acceptance, security and return of guest lost and found items
• Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
• Opening and closing of the house depending on operational needs.
• Assist in selection and purchase of new furnishings.
• Assist the Director of Rooms in the development of the department’s annual budget.
• Work with Director of Rooms and Operations manager in supervising the housekeeping staff.
• Establish standards and procedures for work of housekeeping staff. Schedule to ensure adequate service.
• Assists employees in understanding guests’ ever-changing needs and expectations and exceeding them.
• Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Submit to Engineering & Management work orders for painting, repairs, furnishings, relocation of equipment, and reallocation of space
• Inspect and evaluate physical condition of establishment
• Ensure that quality services are rendered in meeting guest needs and that guest relations are enhanced
• Enforce policies and procedures
• Compile and report accurate status of guest rooms to front office

• Be properly attired in clean uniform, proper footwear and wear nametag at all times
• Notify supervisor of any suspicious people or problems such as missing room items, damage, pets, engineering problems, etc

• Adhere to all housekeeping procedures and house rules

• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable
• Attend department meetings
• Establish and maintain cost control systems for staffing linen inventories, cleaning supplies, office supplies and guest supplies.
• Ensure that staff is performing to hotel and Forbes Travel Guide Standards
• Conduct inventories of linen, supplies and equipment as needed
• Verifies that orientations for new team members are thorough and completed in a timely fashion.
• Solicits employee feedback, utilizes an open door policy, and focuses on employee satisfaction results to identify and address employee problems or concerns.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Ability to professionally grow into the Departmental Leader role of Executive Housekeeper or Rooms Division Managerial role.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

EDUCATION / EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effective management, leadership, organizational and communication skills
• Qualifications must include P&L understanding, good leadership, and people skills.
• Ability to develop and maintain effective operating and control processes to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Must have skills in inventory control and labor cost control.
• Able to work well with a company that believes in strong guest satisfaction and equal emphasis on financial goals.
• Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Three to Five years progressive Housekeeping and Front Office management experience in a luxury 4-5 star rated hotel.
• Ability to work flexible schedule to include evening, weekends, and holidays

REQUIREMENTS

• Physical demands
  • While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear.
  • The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds.
• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear.
• Computer Skills
  • Ability to learn PMS and HotSOS.
  • Strong Microsoft Office skills, Power Point and Excel
• The employee must occasionally lift and/or move up to 25 pounds.
• Ability to learn PMS and HotSOS.
• Excellent verbal and good written skills required
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Communication
  • Excellent verbal and good written skills required
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Strong Microsoft Office skills, Power Point and Excel

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.

The work environment is varied. Work is performed in both guest contact and non-guest contact areas.

Noise level in the work environment is usually moderate except in mechanical areas and when using certain equipment.