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Housekeeping Quality Manager Jobs

Company

Loews Hotels & Co.
Address , Orlando, Fl
Employment type FULL_TIME
Salary
Expires 2023-07-30
Posted at 10 months ago
Job Description
A relaxed, easy feeling with a fun surf vibe awaits guests at Universal’s Endless Summer Resort. Sunny, beach-themed rooms and two-bedroom suites make this a great spot for families of any size to base their Universal Orlando Resort vacation.
Responsible for hiring and ensuring all new and existing Team Members are trained to provide consistent Loews service by maintaining complete adherence to all Loews Hotels standards related to the Housekeeping function. Presents and conducts departmental orientation and training sessions for all new Team Members. Develops and conducts training sessions to promote staff development for all Housekeeping Team Members. Monitors and maintains new hire and on-going housekeeping training programs.
Essential Functions and Responsibilities
  • Conducts audits/inspections of GRA MM tracking
  • Inspections of rooms and scoring of rooms to maintain consistency of product
  • Complete and track training checklists on all new hires
  • Promote management/supervisory and team member development
  • Monitor consistency of housekeeping product and service for the department, reporting any variances
  • Create introductory period schedules for new GRA’s
  • Conducts audits/inspections of Mighty Clean
  • May be required to work varying schedules to reflect business needs
  • Document each step of on-boarding and training process
  • Communicate and implement updates to housekeeping standards and initiatives
  • Assist with coordinating training for career path initiatives
  • Conduct training needs assessment for the housekeeping department
  • Develop and present effective new hire orientation program for all newly hired housekeeping team members
  • Generate and distribute monthly training reports
  • Assist property leadership in the recruitment and hiring of GRA’s based on standard
  • Administer new hire certification and interview for all newly hired housekeeping team members
  • Develop and present effective training programs for housekeeping department inclusive of hourly, supervisory and management training
  • Maintain monthly on-boarding cycle for GRA’s
  • Regular attendance in conformance with standards
  • Conduct monthly departmental meetings with housekeeping Star Trainers and Managers
  • Create quality assurance teams to include all areas of housekeeping
  • Participate with management in analyzing and addressing team member opinion surveys, Medallia, shops and performance issues as needed
  • Provide assistance with team member related events
  • Other duties as assigned
  • Oversight and coordination of housekeeping Star Trainer program
  • Ability to perform “Physical & Mental Effort Requirements” with or without accommodation as explained below
  • Oversee and conduct compliance training in accordance with applicable State and Federal regulations
  • Work with management to create and implement incentive programs
  • Assist with re-certification of team members
  • Assist in housekeeping operations and/or specials projects, as determined by housekeeping leadership
  • Assist with the development and implementation of safety incentive programs
  • Establish standardized training materials to be utilized during training
  • Schedule and monitor training period with Star Trainers
  • Attend housekeeping management meetings
Supportive Functions & Responsibilities
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
  • Complies with company standards, policies & rules
  • Complete Monthly Inspections Reports
  • Interviews, trains, spot-checks, praises, coaches, counsels and disciplines in accordance with Loews standards
  • Maintains cleanliness and excellent condition of equipment and work area
  • Is polite, friendly, and helpful to applicants, guests, co-workers, management, and business partners
  • Executes emergency procedures in accordance with hotel standards
  • Insure adherence to the Self Inspect Guidelines
  • Complies with required safety regulations and procedures
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Promotes and applies teamwork skills at all times
  • Complies with hotel uniform and grooming standards
  • Insure adherence to the Mighty Clean Program
  • Attends appropriate company meetings and training sessions
Qualifications
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
Required:
  • Excellent communication and organizational skills
  • Minimum 3 years experience as a Housekeeping or Training Manager in a similar operation or equivalent experience
  • Thorough working knowledge of hotel operations, AAA and housekeeping standards
  • Requires an Associates degree in related area (or 5+ years related experience)
  • Professional presentation skills
  • Able to work a flexible schedule, including weekends and holidays
Preferred:
  • Experience with AAA service standards
  • Bi-lingual (Spanish/Creole)
  • 5 or more years experience in training and/or the Housekeeping Function