Application Support Developer Jobs

APPLICATION SUPPORT DEVELOPER Brief Description of Sunnova Sunnova is a different kind of Power Company, offering solar and storage services to homeowners within the United States and its territories through our network of local solar dealers and solar standard community homebuilders. Our mission is to Power Energy Independence TM and change the energy industry. At Sunnova, we believe in achieving more by working together; our diverse workforce allows an inclusive and innovative culture to power our long-term growth. Our people focus on thinking beyond traditional limits – and to do that, we need the creativity and energy of every person. Come be a part of the fastest growing segment of the energy industry! The APPLICATION SUPPORT DEVELOPER Position

Sunnova Energy Corporation is currently searching for an entry-level Application Support Developer to participate in an 18–24-month curriculum designed to give training and development experience in cloud applications.

Reporting to the Salesforce Architect, this individual will also be responsible for appropriately triaging incoming service requests and incidents to the Application Support team.

APPLICATION SUPPORT DEVELOPER Responsibilities

• Works with individual users to gain understanding & information about issues reported.
• Investigates and diagnoses service requests or incidents according to their priority/rank and, either resolves through code development or, if necessary, hand-off to development teams to resolve.
• Rotates between application help desk and supporting individual application teams to gain broad experience in multiple applications.
• Maintains process and knowledge documents for assigned application area(s).
• Performs basic data analysis on reported issues.
• Participates in an 18-24 month curriculum that consists of training and hands-on experience in Salesforce and other force.com application development, as well as exposure to development and support of Tableau, SQL, AWS, and .Net applications.
• Coordinates incident response & communications for application issues.
• Monitors incoming service requests and incidents for assigned application(s).

Reports to: Salesforce Architect

Minimum Requirements

• Interest in becoming a Salesforce developer in the next 2 years
• Schedule needs to be flexible to the needs of the business; requires weekend or evening availability based on an on-call schedule to provide production support
• Minimum years of experience required: 0+ years
• Education required: Bachelor’s degree or equivalent experience

Preferred Qualifications

• Familiarity with Salesforce
• Experience doing development
• Bachelor’s degree in MIS, Computer Science or related subject

Additional Knowledge, Skills and Abilities:

• Picks up on technical concepts quickly; quick learner, critical thinker, excellent problem solver and a team player .
• Proficient in MS Office
• Strong customer service and verbal & written communication skills

Location:

• Remote or Houston based

Benefits:

Sunnova offers a generous employee reward package that includes:

• Paid time off, including 10 holidays and Paid Parental Leave
• Comprehensive benefits
• Cell phone allowance for many roles
• Competitive compensation & annual bonus