Analyst Iii - Business Support

The work of Analysts is guided by precedents, well-defined policy, and supervisory review. Incumbents determine their own priorities and may deviate from established procedures and practices as long as the end results meet standards of acceptability.

What Will You Be Doing

• Serve as Sales Operations Primary Point of Contact for various corporate projects and initiatives
• Monitor and evaluate the effectiveness of solutions, policies, practices and processes to ensure continuous improvement, good client relations, compliance and adherence to business and system requirements. Recommend improvements to achieve and deliver high quality, value-added services.
• Participate on or lead smaller departmental projects or components of projects. May plan, organize, monitor and control projects to ensure the effective use of resources and adherence to project management standards and reporting requirements.
• Serves as a liaison between the Development Team activities, Business Design Team, and leadership
• Ensure achievement of project goals through identification and resolution
• Coordinate with IT partners to ensure technical issues and dependencies are resolved timely.
• Develop and build internal partnerships to improve communication, coordination, collaboration and effective working relationships within own department.
• Provide both formal and informal testing support to assist the Development Team
• Monitor, maintain and test the Company’s systems that manage business and work processes.
• Research, analyze, maintain, modify, validate and prepare data, information and content used in making business decisions. Output is used for forecasting, costing, planning, positioning, trending, measuring, controlling risk, contracting and administration. Present findings and articulate results.
• The functions listed represent the major duties of this role, additional duties may be assigned.
• Serve as primary contact for facilitating technical inquiries and / or issues
• Create, present and/or facilitate meetings, webinars, conference calls, training programs, education sessions, certifications, etc. for primarily internal audiences.
• Quickly gain understanding of existing business process design, identify, obtain leadership approval, and implement improvement opportunities

What You Must Have

• Related Bachelor’s degree or additional related equivalent work experience, preferably demonstrated knowledge of Large / Small Group Health and Ancillary New Sale and Renewal processes
• Experience supporting Agile and Waterfall Project Methodologies
• Experience developing Business Requirements and User Stories
• Knowledge of Health Care industry, related to acquisition and activation of coverage (Sales, Underwriting and Enrollment, Maintenance, & Billing)
• 3+ years related work experience, preferably Small Group or Large Group Sales process experience

General Physical Demands

• Exerting up to ten pounds of force occasionally to move objects.
• Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities