Administrative Assistant Ii - Front Desk.

Department Information

The purpose of Extended Studies/Prison Education Program is to provide alternative delivery of courses and programs to undergraduate, graduate and high school students both degree seeking and non-degree seeking, on campus, off campus and incarcerated. The division is a cash-funded arm of the institution and is responsible for recruiting, admissions, advising, processing registrations, grades, billing, and collections for the students. This department serves as a liaison between off campus students, off campus faculty and various on campus units.

Description of Job

The main purpose of this position is to provide general office support within Extended Studies/Prison Education Program and will be responsible for front-desk operations, including answering phones, opening, logging, and sorting mail and email, taking messages, making referrals and greeting the public.

This position will be the central point of contact for Extended Studies/Prison Education Program clients including student, parents, sponsors and adjunct and affiliate faculty in guiding them through processes, analyzing distance learning issues, and determining the correct individual /department to refer them to.

This position may also support the units within the department with data entry into Banner, WorkDay, and local databases and various tasks that occur during peak registration periods and large projects.

Minimum Qualifications

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Education And Experience

Two years of experience in an occupational field related to the work assigned to the position.

*Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hours/wk =0.75 FTE = 9 mos credit; 20 hrs/wk =0.5 FTE = 6 mos credit; 10hrs/wk= 0.25 FTE = 3 mos credit).*

Substitutions

Appropriate education will substitute for the required experience on a year-for-year basis.

Conditions Of Employment

• Must be a Colorado resident at time of application.
• You must pass a thorough background check prior to employment.

Preferred Qualifications and Competencies:

• Ability to focus on repetitive tasks, such as answering phones continuously.
• Experience using databases and spreadsheets.
• Excellent oral and written communication skills.
• Proficiency with technology, including Microsoft, Excel and Google solutions.
• Ability to be flexible with schedules and work environment.
• Excellent problem-solving skills.
• Ability to work in a busy environment with noise and commotion.
• Ability to prioritize and complete tasks.
• Must be able to work in a team environment
• Experience answering multi-line phones and managing voice mail.
• Excellent customer service skills.

Appeal Rights

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.