Front Desk Supervisor Jobs

Starting pay rate: $19 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

An amazing, desert landscaped resort located adjacent to an 18-hole championship golf course, Westgate Painted Mountain Golf Resort offers you the perfect opportunity to enjoy the sun and magnificent views of the surrounding Sonoran Desert in Mesa, the third-largest city in Arizona. As a member of the Westgate Painted Mountain team, you will help create remarkable guest experiences at our amazing resort.

As a front desk supervisor, you are responsible for ensuring we provide the highest level of guest service and that our standards are met and always maintained.

As the Front Desk Supervisor, you will:

• Explain room charges to guest and accepts payment by cash, check or credit card.
• Other duties as assigned
• Schedules and directs Front Office team members as needed
• Remains aware of room occupancy and availability
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle, and travel directions
• Answers all phone calls to the front desk and operator, and transfers calls as needed.
• Able to listen and find solutions to guests’ problems
• Greets, registers, assigns rooms to guests, and inputs information into the property management system
• Computes bills, collect payments and makes change for guests.
• Serves as Manager of Duty in the absence of the General and Front Office Manager. Supervises Front Desk, Night Auditors, and Guest Services Agents
• Train all new Front Desk personnel
• Issues room keys
• Posts charges including rent, phone, and miscellaneous fees to guest folios.
• Turns on or restricts guest phones as needed
• Coordinate with housekeeping when VIP Guests arrive
• Balance all cash, credit card, and other postings to the daily report at end of the shift.
• Makes and confirms reservations
• Collects and posts security deposit as each guest checks in.
• Makes cash deposit in safe
• Handle and count cash and process credit card payments and credits.
• Checks guests out of property management and phone system.

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English conversationally. Additionally, the person must possess and adhere to the following core values:

• Work Ethic
• Passion
• Integrity

Requirements

• Excellent customer service skills
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Required to pass a background check, drug test, and prove eligibility to work in the United States
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Must be able to stand for long periods of time
• Must be to lift up to 15lbs

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) – vacation, sick, and personal
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Wellness Programs
• Get access to your pay as you need it with our Daily Pay benefit
• Advancement & development opportunities
• Community Involvement Programs
• Flexible Spending Accounts
• Paid Holidays
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• 401K with generous company match
• Tuition Assistance
• Military Leave
• Family benefits including pregnancy, and parental leave and adoption assistance

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.