Administrative Assistant / Front Desk

Summary Of Major Functions

Provides administrative support and maintains front desk operations. Facilitates systems that organize and ensure quality customer service. Maintains data, scheduling and processes for new admissions and therapists. Provides front desk reception.

Job Type: Part-Time, Non-Exempt/Hourly

Pay: $18.50 - $20.00 per hour

More about this opportunity: Sick Leave and access to EAP is available for all part time positions.

• The estimated compensation range displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your education level, specific skills, years of experience and comparison to other employees already in this role. The final salary could be higher or lower than the reflected salary range posted.

Summarized Duties And Responsibilities

Front Desk

• Support Psychiatrists with prescriptions, faxing, and patient-related tasks.
• Check front desk voicemail regularly.
• Support all patients with related external appointments.
• Greet all patients, visitors, and vendors in lobby.
• Prepare medical record requests.
• COVID Specific-monitor incoming employees and patients with screening protocol, extra sanitation for most trafficked areas & navigating and supporting all virtual appointments.
• Maintain cleanliness and organization of waiting area and front desk.
• Administer psychological testing and surveys and distribute results to clinicians efficiently.
• Other job duties as assigned.
• Manage patient/visitor parking with building management.
• Answer phones, including call forwarding from other sites.
• Check faxes and mail; distribute to appropriate parties.
• Complete Daily Log of insurance checks and payments from the mail.

PHP Support

• Manage admission and finance documents in EMR for new admissions.
• Prepare PHP/EIOP admission materials by creating patient handbooks and maintaining an inventory (5 PHP and 3 EIOP), updated weekly.
• Maintain/distribute patient phone list.
• Update PHP/EIOP schedule and distribute.
• Participate with PHP patient orientation paperwork/TCI module.

Outpatient Support

• Complete reminder phone calls for OP appointments.
• Schedule new patients, send and collect initial paperwork, and manage initial paperwork in EMR.
• Collect copayments and past due balances of patients coming in.
• Maintain patient scheduling for all outpatient providers and schedule new outpatients.
• Process new Bariatric Surgery inquiries with billing and coordinate appointments.
• Admit new outpatients into EMR.

Minimum Qualifications

• Minimum of two years administrative support; healthcare office experience strongly preferred.
• Good oral, written and interpersonal communication skills required.
• Experience with Electronic Medical Records preferred.
• Ability to work as part of a team with coworkers required.

Computer Skills

• Must be able to efficiently learn and effectively work within an Electronic Medical Records system.
• Must be able to master an office scheduling system.

About EDCare-Denver

Are you looking to work with a high quality, collaborative team within a privately held growing eating disorder company? Are you passionate about patient recovery? Do you want compassionate, enthusiastic and engaged co-workers? EDCare can provide this for you and more!

EDCare, established in 2001, is a privately held, Joint Commission Accredited eating disorder program with locations in Denver, Colorado Springs, Kansas City and Omaha. We offer evidence-based PHP, IOP (both adult and adolescent), and OP treatment for patients struggling with various eating disorders. EDCare Denver also specializes in eating disorders combined with our Specialty Programs: Athletic, Substance Use, Binge Eating and Trauma.

Physical Demands And Environment

Physical demands of this job include but are NOT limited to:

Sitting frequently, standing occasionally, walking occasionally, talking occasionally, hearing constantly, seeing constantly, reaching with arms and hands occasionally, crouching occasionally and using fingers intricately. This position requires lifting/carrying up to 10 pounds occasionally.

Environmental conditions of this job include but are NOT limited to:

95% inside, 99% normal temperature and 99% normal noise as expected in a neighborhood home environment.

Key Words: Behavioral Health, Mental Health, Eating Disorder, Office Assistant, Administrative