Front Desk Supervisor Jobs

Why us?
Sage Hospitality Group is set to hire a Front Desk Supervisor to help craft the exeptional with the team at The Source Hotel. Join us here to make a difference!
The Source Hotel is located in Denver's thriving RiNo Art District, the property will join the Sage Independent Hotel Collection, and will be our 14 th independent hotel. Opened in 2018, theSource Hotel was built alongside the original Source Market Hall, which launched in 2013 as Denver's first marketplace of its kind, offering restaurants, specialty food stores and a brewery in a former 1880's brick foundry. When the hotel opened in 2018, it added 100 guest rooms, an extension of the Market Hall with additional vendors, an art gallery, and more restaurants - including rooftop bar, The Woods
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities

• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Performs other duties as assigned, requested or deemed necessary by management.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
1 or more full years employment experience in a related position with this company or other organization(s).
Knowledge/Skills

• Requires supervision/management skills.
• Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Requires understanding of all hotel front office procedures.

Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate in person and on telephone frequently.
• Continuous standing -80% of shift.
• Continuous standing 90% of time -communicating with guests.
• Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
• No climbing required. No driving required.
• Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
• Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.

Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Employee Assistance Program
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
• Great discounts on Hotels, Restaurants, and much more.
• Tuition Reimbursement
• Complimentary EcoPass
• Eligible to participate in the Company's 401(k) program with employer matching
• Basic Life and AD&D insurance