Account Specialist Jobs

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent.
Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever-expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.
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Stella Jones seeks to add an Account Specialist to the team. In this role, the Account Specialist manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service. This position has the opportunity for in-person, hybrid or fully remote. Hours will vary based on customer base, including evenings and weekends as well as a rotating on-call emergency response schedule. This position may be performed in office or hybrid at our Cameron, Wisconsin, Lufkin, Texas or Tacoma, Washington locations or can be fully remote:
Principal Responsibilities:

• Provides input to the planning department to ensure that appropriate FG inventory levels are maintained and that replenishments are scheduled in order to meet the requirements of our customers.
• Participates in the preparation and submission of RFQs, RFPs, other formal quotations, and bids as requested by the customers.
• Monitor inventories in yards and may be responsible for Alliance customers as assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• Assists customers and other staff by answering questions related to accounts, procedures, and services
• May need to be available to work additional hours and/or weekends to provide required customer storm response coverage, as appropriate
• Assists with managing inventories, orders, and related transactions for assigned customers and territories.
• Reviews all quotes and orders to ensure accuracy and timely submission.
• Contributes to the development of sales forecasts and targets
• Investigates and resolves customer complaints and/or issues in an urgent manner.
• Monitors transactions to ensure compliance with both company and industry procedures and regulations.
• Inputs customer and sales data into processing system according to company procedures.
• Maintains knowledge of all contractual and regulatory requirements of the customers
• Reviews, balances, interprets, and corrects computer reports and submits to management upon request.
• Verifies and post details of business transactions to spreadsheets and databases.
• Reconciles report discrepancies and problems.
• Ensures all proper paperwork is filed in customer folders to meet department policy.
• May be required to attend customer service events and field calls with limited overnight travel

Qualifications

• Advance proficiency in Microsoft Suite
• Ability to build strong working relationships and have an excellent customer service record
• Demonstrated ability to review RFP’s and to identify business issues
• Ability to make sound decisions with minimum supervision and delegates effectively
• Five or more years customer service experience; four or more years industry knowledge; inventory management knowledge
• Capability to multi-task and work under pressure of deadlines
• Education: Associate degree (AA) or equivalent; or four or more years related experience and/or training
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Ability to work in a team environment and interface interdepartmentally

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
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Employee Benefits:
As a Stella-Jones employee, you will have access to excellent benefits and incentives including:

• 401(k) savings plan with generous Company match (150% on the first 4% deferred)
• Life insurance and Accidental Death & Dismemberment (AD&D) policies
• 2 weeks paid vacation and 9 holidays
• Comprehensive total benefits package with 3 medical plans to choose from
• Several company-paid benefits including:
• The security of working for a company designated as an essential workplace
• Long-Term Disability Coverage
• Annual bonus program opportunity
• Access to a robust employee assistance program
• Dental and Vision coverage
• Career advancement opportunities
• Ability to purchase Company stock
• Competitive compensation

Equal Opportunity Employer/Veterans/Disabled