Account Manager Jobs

Location: Cambridge, MA and Austin, TX

The Opportunity

Are you someone who thrives in a fast-paced competitive environment? Are you someone who can handle multiple projects simultaneously? Are you a natural at building great relationships? Do you cross your T’s and dot your I’s and never miss a detail?

Explore America is looking for candidates who will partner with educators to inspire and coach them through establishing a travel program within their school and community. In this role, you will play an integral part in helping educators manage the deadlines and details that go into planning their trip. Your goal will be to provide support and to help these customers be successful and ultimately, become repeat business.

The Role

EF Explore America is seeking out an Account Manager to oversee a portfolio of Group Leaders/Trips/Programs in a designated area of the United States. This person will manage roughly 70-80 accounts and is tasked to build a strong relationship with the teachers in your region. You will work closely with a Tour Consultant to help build, retain and grow a regional territory.

Your main responsibility is to support your customers every step of the way leading up to their departure, answering all questions, preparing them for their travel experience and ensuring they feel supported by our team. In addition to this you are responsible for retaining the business and repeating the customer every year.

Additionally, you will be responsible for working with educators while on tour through when they return to ensure a high-quality experience. Ultimately, you will help to create an unforgettable travel experience for educators and for as many students as possible across the United States. You will play a pivotal role in encouraging and supporting educators in the goal of building and continuing an annual tradition of travel in their communities.

Requirements

• Must be able to work in a fast paced, ever changing environment
• Critical communication skills – with Account Executive team and Group Leaders
• Sales Skills – must be able to repeat the customer and overcome objections
• Must be authorized to work in the U.S. and the position will not provide future visa sponsorship
• Bachelor’s Degree
• Demonstrated proficiency with the Microsoft Office suite – Excel, Word, PowerPoint, Outlook, etc.
• Team Player – you love to celebrate a good win but also share the spotlight with your colleagues
• Organized – you know how to prioritize and manage your time effectively to maximize efficiency
• Customer Service skills – ability to navigate difficult conversations
• Ability to work with cross-functional teams
• Must have impeccable attention to detail
• Prior sales and/or customer service experience preferred

Why You’ll Love Working Here

Work in our beautiful Austin, Cambridge, or Denver office where you’ll enjoy comprehensive professional development, frequent social programming and employee-run social groups (including our “EFinity” groups: Black@EF, LGBTQ+@EF, LatinX@EF, API@EF, Jewish@EF, Indigenous@EF and Parents@EF and more). You can expect:

• Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
• Excellent medical, dental, and vision coverage, along with life and disability insurance
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days of remote work per week, after your initial onboarding
• Discounts at local venues and businesses
• EF program discounts including travel, language schools, childcare, and more
• Four weeks paid vacation your first year and nine paid holidays
• Paid international travel at least once a year (more as you grow with us)
• Wellness benefits and a yearly fitness reimbursement
• 25% company match on your 401(k)
• Explore the world with discounts on hotels, flights, rental cars, as well as paid travel

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.