Account Manager Jobs

Job Summary:

This position in the unique sales channel group responsible for acquisition and retention of high volume (125 MWh) business customers; acting as the 1:1 face of Client brands consulting on all customer energy needs. The individual in this role must be customer-focused, possess business to business sales experience, and analytical skills; have a high degree of knowledge of the current electricity market. Professionalism is paramount as Business Consultants are expected to provide superior customer experience in daily face-to-face interaction with high volume commercial customers.

Job Responsibilities:

• Consultant will initiate and lead customer and prospect site visits to top-value Business customers to ensure customer understands their billing, usage and demand and all charges and billing determinates.
• Consultants will be equipped with a laptop that allows them to connect to customer management systems and allow them to make updates/changes and provide on-site solutions to the customers. Communicate new products, programs, and services to customers.
• Provide feedback to Segment Marketing on significant customer interactions. Be the venue for much needed customer learning on products; needs not being made; what they like/dislike about Company, how we can better serve.
• Consultants may be assigned to specific Business accounts or build their own portfolio to act as the liaison between the customer and Client.
• A consultant will be judged on his/her ability to meet or exceed retention; sales count, volume and margin targets.
• Act as a Move Manager for brand new high-value customers just joining Client, who require special assistance in setting up their new location/account.
• Facilitate Energy Audits of Business for customer sites to assist the customer by identifying areas of energy inefficiency and areas for improvements. Research customer businesses before contacting in order to become familiar with the type of business they operate and their history with Client brands. This could include web research, customer management systems, etc.
• The Consultant will represent a single resource to their customers for anything they might need from the Client.
• Consultant will provide accurate and timely updates to the customer management systems to document all customer interactions including but not limited to site visits, emails and phone conversations.

Job Requirements:

• Interest in moving into a Marketing role a plus.
• Strong organizational and time management skills. Ability to schedule and arrive to appointments on time.
• Committed to increasing their billing skills and knowledge base and to providing a positive experience with Client brands.
• Dependable transportation, valid Texas Drivers License and personal liability insurance. A review of the driving record will be required prior to hiring.
• Must be confident and knowledgeable in all business products and services, TDSP charges and billing components.
• Ability to remain calm and respond quickly to surprising/difficult questions.
• Consultative orientation
• Emulate our business positioning: smart choices; your partner in energy management; respect for your time; bringing innovative solutions to you, Customer First, etc.
• Advanced knowledge of kW vs. kWh, TDSP charges, and the difference between a kW product and a wires pass through product.
• Strong presentation skills and interpersonal skills.
• Must be able to successfully complete and fully grasp company provided training

Education & Experience:

• Commensurate levels of relevant experience will be considered in combination with the educational requirement.
• 5+ years of customer service experience required; prior supervisory experience desired.
• Experience in customer relationship management (account management) with business customers and business-to-business sales is required.
• High School diploma or equivalency required.
• Bachelors degree from an accredited four-year college or university is preferred.

Physical Requirements & Working Conditions:

• Frequency of customer visits: Minimum of once per quarter unless customer requests more frequent visits.
• To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.
• The company is committed to a drug and alcohol-free workplace.
• Some overtime may be required as special projects arise.
• Flexibility with work schedule.
• Occasionally requires lifting as appropriate to perform duties and responsibilities.
• If a customer transfers to a term product, the visits would likely move to bi-annually.