Account Coordinator (Open To Remote)

• Inputs customer wholesale orders and returns in ABS after receiving confirmation from Account Executives and/or Production team. Adheres to specific customer requirements and ensures the accuracy of order details (style, color, material, price, shipping date, etc) in our ABS system. Key role on ensuring timely deliveries to customers.

• Communicates directly with customers by answering questions about the product and/or orders. Communicates all delivery updates (delays, changes, ship window extensions, and suggest pull-up opportunities) and any product changes to customers. Provides support with issue resolution and customer complaints displaying a high level of professionalism.

• Reviews and manages daily booking reports for orders placed by Sales Executives (both in electronic and manual form) and from customers (Electronic Data Interchange-EDI) order.

• Verifies that the customer’s EDI is correct and is properly transferred into our system. Partners with IT teams to resolve any transmission issues if needed.

• Works with production, logistics, sales, and management to meet monthly forecast goals established by executive leadership. Partners with Sales to provide guidance on order ETA’s, allocation, shift inventory deliveries to align with the goal’s fulfillment.

• Partners with credit department for new account setups/approvals and to arrange payment methods with customers.

Required Skills: